Publications and commentary about the types of conflict in the workplace, what causes it, and how it can best be prevented and resolved.
Research and discussion papers
Mediation and early resolution in East Lancashire Hospitals NHS Trust
Findings from research into early conflict resolution at the East Lancashire Hospitals NHS Trust.
Independent research, 17 May 2023
Resolving workplace disputes in SMEs – qualitative research with employers
Research into the experience of employers in micro, small and medium-sized enterprises of disputes at work.
Independent research, 15 July 2022
Estimating the costs of workplace conflict
Report measuring the incidence, impact and cost of conflict in UK workplaces.
Independent research, 11 May 2021
Disputes and their management in the workplace
National survey of trends in workplace disputes and how they are managed.
Independent research, 30 April 2020
Fairness, justice and capability: repositioning conflict management
Insights from Acas research argue for a new approach to managing workplace conflict.
Acas discussion paper, 1 October 2019
Managing workplace conflict: the changing role of HR
Assessment of the impact of change to HR functions on managing conflict.
Independent research, 1 October 2019
Managing individual conflict in the contemporary British workplace
Findings into how conflict management at work is being shaped by regulation.
Independent research, 23 March 2016
Seeking better solutions: tackling bullying and ill-treatment
How bullying and ill-treatment could be dealt with more effectively in workplaces.
Acas discussion paper, 1 November 2015
Payment of Acas conciliated settlements
Independent research into the proportion of employers who are more likely to pay a settlement when Acas is involved in negotiations.
Independent research, 1 January 2015
Reframing resolution: managing conflict and resolving employment disputes
Findings from seminars run in 2012 and 2013 examining workplace conflict.
Acas discussion paper, 1 March 2014
Blogs and articles
The whole is more than the sum of the parts – managing conflict at work
Gill Dix discusses some recent research into mediation and early resolution at East Lancashire Hospitals NHS Trust.
Acas blog, 17 May 2023
Tackling workplace conflict – Chartered Institute of Payroll Professionals website
Acas Head of Workplace Policy Gill Dix discusses the true cost of conflict in the workplace.
1 February 2023
Conflict, clashes and calling in Acas
Kate Nowicki, Director of Dispute Resolution, talks about how Acas is helping to resolve disputes during the current wave of industrial action.
Acas blog, 18 January 2023
Suspension: out of sight, out of mind?
Gary Wedderburn in the Workplace Policy team looks at why proper consideration and handling of suspension are important.
Acas blog, 8 September 2022
Managing workplace conflict – Federation of Small Businesses website
Acas Chair Clare Chapman and FSB Chair Martin McTague answer questions on how to handle conflict at work.
6 July 2022
Counting the cost of conflict in the health sector – Society of Occupational Medicine website
Acas policy adviser Adrian Wakeling discusses the cost of conflict in the health sector.
14 May 2021
More on this topic
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Workplace policy team
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