Publications and commentary about the types of conflict in the workplace, what causes it, and how it can best be prevented and resolved.
Research and discussion papers
Estimating the costs of workplace conflict
Report measuring the incidence, impact and cost of conflict in UK workplaces.
Independent research, 11 May 2021
Disputes and their management in the workplace
National survey of trends in workplace disputes and how they are managed.
Independent research, 30 April 2020
Fairness, justice and capability: repositioning conflict management
Insights from Acas research argue for a new approach to managing workplace conflict.
Acas discussion paper, 1 October 2019
Managing workplace conflict: the changing role of HR
Assessment of the impact of change to HR functions on managing conflict.
Independent research, 1 October 2019
Managing individual conflict in the contemporary British workplace
Findings into how conflict management at work is being shaped by regulation.
Independent research, 23 March 2016
Seeking better solutions: tackling bullying and ill-treatment
How bullying and ill-treatment could be dealt with more effectively in workplaces.
Acas discussion paper, 1 November 2015
Payment of Acas conciliated settlements
Independent research into the proportion of employers who are more likely to pay a settlement when Acas is involved in negotiations.
Independent research, 1 January 2015
Reframing resolution: managing conflict and resolving employment disputes
Findings from seminars run in 2012 and 2013 examining workplace conflict.
Acas discussion paper, 1 March 2014
Blogs and articles
Workplace conflict: estimating the cost to employers
Acas head of research, analysis and insight Catriona Smith on Acas's new report.
Acas blog, 11 May 2021
Resolving the conflict within: becoming your own mediator
Acas Chief Executive Susan Clews talks about using conflict resolution principles to help manage personal doubts.
Acas blog, 18 January 2021
Masterminding the perfect manager - PrOPEL Hub
Acas Chief Executive Susan Clews looks at the core management skills needed for resolving conflict.
Acas article, 13 January 2021
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