Publications and commentary about the types of conflict in the workplace, what causes it, and how it can best be prevented and resolved.
Research and discussion papers
Disputes and their management in the workplace
National survey of trends in workplace disputes and how they are managed.
Independent research, 30 April 2020
Managing workplace conflict: the changing role of HR
Assessment of the impact of change to HR functions on managing conflict.
Independent research, 1 October 2019
Seeking better solutions: tackling bullying and ill-treatment
How bullying and ill-treatment could be dealt with more effectively in workplaces.
Acas discussion paper, 1 November 2015
Managing individual conflict in the contemporary British workplace
Findings into how conflict management at work is being shaped by regulation.
Independent research, 23 March 2016
Reframing resolution: managing conflict and resolving employment disputes
Findings from seminars run in 2012 and 2013 examining workplace conflict.
Acas discussion paper, 1 March 2014
Blogs and articles
Nipping conflict in the bud
What it takes to create a culture that tackles signs of conflict at the earliest possible stage.
Acas blog, 18 March 2020
The conflict slot
Acas Head of Workplace Policy Gill Dix talks about managing conflict in the workplace.
Acas blog, 8 October 2019
Why we need conflict - Personnel Today
Acas Chair Sir Brendan Barber analyses the role of conflict at work.
Acas article, 8 October 2019
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