This website is run by Acas. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels, line and fonts
- zoom in up to 500% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech-recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We've also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of acas.org.uk are not fully accessible:
- the outline of the search box can be difficult to see if you have a visual impairment
- the text on some links in the footer can be difficult to see if you have a visual impairment
- as part of our design and layout that adapts to the screen it's being used on, there are 2 search boxes and more than one heading level 1 (H1), which are confusing for screen-reader users
- some text boxes will not 'reflow' when you zoom in beyond 400%, meaning you have to scroll side-to-side to see them
We know some parts of tell.acas.org.uk are not fully accessible:
- the 'find address' button cannot be accessed if you are only using a keyboard
If you cannot access parts of this website
If you need information on this website in a different format, like large print, easy read, audio recording, braille or accessible PDF, email firstname.lastname@example.org. We'll consider your request and get back to you in 10 working days.
Reporting accessibility problems with this website
We're always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or you think we're not meeting accessibility requirements, email email@example.com.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations').
If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Find out how to contact us.
We provide a relay service for people who are D/deaf, hearing impaired or have a speech impediment. See how to contact us by Relay UK.
If you find it difficult to use the phone or the relay service
Let us know how we can help. Email us at firstname.lastname@example.org.
If you speak another language
If you (or someone you're calling on behalf of) speak another language, call the Acas helpline to tell us. We'll provide an interpreter.
Technical information about this website's accessibility
Acas is committed to making the acas.org.uk and tell.acas.org.uk websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non compliances listed below.
The content listed below is non accessible for the following reasons.
Non-compliance with the accessibility regulations
When pages are magnified on acas.org.uk, in some cases content flows outside the width of a user's screen. This means they have to scroll side-to-side to view the content. This does not meet WCAG 2.1 success criterion 1.4.10 (reflow).
When users navigate the acas.org.uk footer using the 'tab' key on a keyboard, highlighted text turns black. The colour contrast with the background does not meet WCAG 2.1 success criterion 1.4.11 (non-text contrast).
The outline colour on the search bar on acas.org.uk also does not meet success criterion 1.4.11. For some users it's difficult to see where to click or tap to enter a search term.
There is more than one heading level 1 (H1) on acas.org.uk. This is confusing for screen-reader users and does not meet WCAG 2.1 success criterion 2.4.6 (headings and labels).
There are 2 search boxes in the template on acas.org.uk as part of our design and layout that adapts to the screen it's being used on. This means there's a duplicate label. This also does not meet WCAG 2.1 success criterion 2.4.6 (headings and labels).
When users navigate the tell.acas.org.uk notification form using the 'tab' key on a keyboard, the 'find address' button is skipped. This does not meet WCAG 2.1 success criterion 2.1.1 (keyboard).
We plan to fix these issues by July 2020.
PDFs and other documents
We have not published any PDFs on this website but we occasionally link to PDFs on other websites, including other Acas websites.
All documents published on this website are in open formats.
How we tested this website
Our most recent audits were:
- acas.org.uk in November 2019
- tell.acas.org.uk in May 2019
The tests were carried out by the Digital Accessibility Centre.
- all templates on our main website platform, available at acas.org.uk
- the forms and guidance pages for the 'Find a solution to an employment dispute' service on tell.acas.org.uk
If you would like a copy of our accessibility audit reports, email email@example.com.
What we're doing to improve accessibility
All new templates on our website will be checked using a variety of automated and manual tests. This includes testing with users who have physical and cognitive impairments.
We'll reaudit acas.org.uk in the financial year 2020 to 2021. We'll continue to reaudit both acas.org.uk and tell.acas.org.uk every year.
This statement was prepared on 13 December 2019. It was last updated on 29 April 2020.