Accessibility statement for Acas Learning Online

This accessibility statement applies to our e-learning website Acas Learning Online.

This e-learning website is run by Acas. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 150% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the e-learning website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible the website is

We know some parts of the e-learning website are not fully accessible:

  • the text will not reflow in a single column when you change the size of the browser window
  • some pages are difficult to navigate using just a keyboard
  • some pages do not have headings
  • some labels are unclear
  • some page titles and links are not descriptive
  • on some pages there are elements that rely on path-based pointer gestures
  • the colour contrast ratios on some pages are low
  • most e-learning courses require Adobe Flash, which is not supported by some modern browsers
  • the courses produced in Adobe Flash are not accessible to keyboard or screen reader users

If you cannot access parts of this website

If you need information on the e-learning website in a different format, like large print, easy read, audio recording, braille or accessible PDF, email digital@acas.org.uk. We'll consider your request and get back to you in 10 working days.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of the website. If you find any problems that are not listed on this page or you think we're not meeting accessibility requirements, email digital@acas.org.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations').

If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contact Acas

Find out how to contact us.

By phone

We provide a relay service for people who are D/deaf, hearing impaired or have a speech impediment. See how to contact us by Relay UK.

If you find it difficult to use the phone or the relay service

Let us know how we can help. Email us at complaints@acas.org.uk.

If you speak another language

If you (or someone you're calling on behalf of) speak another language, call the Acas helpline to tell us. We'll provide an interpreter.

Technical information about this website's accessibility

Acas is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

On some pages the tab order is illogical. This may cause confusion for keyboard-only users. This does not meet WCAG 2.1 success criterion 2.4.3 (focus order).

On some pages there is no main landmark. This may cause difficulties for some screen reader users who choose to navigate the page using landmarks. This does not meet WCAG 2.1 success criteria 1.3.1 (info and relationships) and 2.4.1 (bypass blocks).

On some pages there is no heading level 1 (H1). This is confusing for screen reader users and does not meet WCAG 2.1 success criteria 1.3.1 (info and relationships), 2.4.1 (bypass blocks), and 2.4.10 (section headings).

The 2 address input fields are unlabelled, so screen reader users may find it difficult to understand its purpose. This does not meet WCAG 2.1 success criteria 1.3.1 (info and relationships) and 4.1.2 (name, role, value).

There are links that open in a new window without informing users. This does not meet WCAG 2.1 success criteria 2.4.4 (link purpose – in context), 2.4.9 (link purpose – link only), and 3.2.5 (change on request).

Some links on pages are not descriptive. This does not meet WCAG 2.1 success criteria 2.4.4 (link purpose – in context), 2.4.9 (link purpose – link only), and 3.2.5 (change on request).

Some page titles are not descriptive. This does not meet WCAG 2.1 success criterion 2.4.2 (page titled).

Some lists have not been marked up correctly. This does not meet WCAG 2.1 success criterion 1.3.1 (info and relationships).

Keyboard-only users cannot tab to any content on the learning platform. This does not meet WCAG 2.1 success criterion 2.1.1 (keyboard).

On some pages there are custom elements which are problematic for screen reader users. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role, value).

On some pages there are path-based pointer gestures. Some mobility impaired users who cannot accurately perform pointer gestures may find interacting with these elements problematic. This does not meet WCAG 2.1 success criterion 2.5.1 (pointer gestures).

On some checkboxes the labelling is not clear. This does not meet WCAG 2.1 success criterion 2.4.6 (headings and labels).

When new content has appeared on the page there is no sign to indicate this to screen reader users. This does not meet WCAG 2.1 success criterion 4.1.3 (status messages).

The colour contrast ratio on some pages is low. This does not meet WCAG 2.1 success criteria 1.4.3 (contrast – minimum) and 1.4.6 (contrast – enhanced).

On smaller screens some pages do not show in a single column and text can be hidden off-screen. This means users need to scroll up and down and from left to right to read information. This does not meet WCAG 2.1 success criterion 1.4.10 (reflow).

The 'autocomplete' attribute on some forms has not been used. This does not meet WCAG 2.1 success criterion 1.3.5 (identify input purpose).

We plan to fix these issues by June 2021.

How we tested this website

The e-learning website was last tested on 23 March 2020. The test was carried out by the Digital Accessibility Centre.

We audited a sample of training course template pages and the homepage.

If you would like a copy of our accessibility audit reports, email digital@acas.org.uk

What we're doing to improve accessibility

We'll audit Acas Learning Online again in the financial year 2020 to 2021. We'll continue to audit it every year.

This statement was prepared on 23 September 2020. It was last reviewed on 23 September 2020.