Accessibility statement for the Acas training website

This accessibility statement applies to the Acas training website, which also hosts the Acas Productivity Tool and Acas Model Workplace.

The training website is run by Acas. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 150% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also made the training website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this training website are not fully accessible:

  • the text will not reflow in a single column when you change the size of the browser window
  • the colour contrast ratios on images of text are low
  • some of our webpages are difficult to navigate using only a keyboard
  • some of our webpages are difficult to navigate using a screen reader on mobile phones
  • you cannot skip to the main content when using a screen reader
  • some heading elements are not consistent
  • some buttons are not correctly identified
  • some tables are not correctly identified
  • some fields are unlabelled

If you cannot access parts of this website

If you need information on this training website in a different format, like large print, easy read, audio recording, braille or accessible PDF, email digital@acas.org.uk. We'll consider your request and get back to you in 10 working days.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this training website. If you find any problems that are not listed on this page or you think we're not meeting accessibility requirements, email digital@acas.org.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). 

If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contact Acas

Find out how to contact us.

By phone

We provide a relay service for people who are D/deaf, hearing impaired or have a speech impediment. See how to contact us by Relay UK.

If you find it difficult to use the phone or the relay service

Let us know how we can help. Email us at complaints@acas.org.uk.

If you speak another language

If you (or someone you're calling on behalf of) speak another language, call the Acas helpline to tell us. We'll provide an interpreter.

Technical information about this website's accessibility

Acas is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. The non-compliances are listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

There is no 'skip to content' link on the training website. This does not meet WCAG 2.1 success criterion 2.4.1 (bypass blocks).

On some pages the language has not been set in a way that can be understood by a screen reader. This does not meet WCAG 2.1 success criterion 3.1.1 (language of page).

Some lists have not been marked correctly. This does not meet WCAG 2.1 success criterion 1.3.1 (info and relationships).

On some pages there is no main landmark. This may cause difficulties for some screen reader users who choose to navigate the page using landmarks. This does not meet WCAG 2.1 success criteria 1.3.1 (info and relationships) and 2.4.1 (bypass blocks).

On some pages the tab order is illogical. This may cause confusion for keyboard-only users. This does not meet WCAG 2.1 success criterion 2.4.3 (focus order).

When users select the 'go' button on the homepage of obs.org.uk, the page automatically updates sending focus to the top of the page. This does not meet WCAG 2.1 success criterion 3.2.2 (on input).

On some pages there is no heading level 1 (H1). This is confusing for screen reader users and does not meet WCAG 2.1 success criteria 1.3.1 (info and relationships), 2.4.1 (bypass blocks), and 2.4.10 (section headings).

There is no fieldset and legend present to group related elements together. This does not meet WCAG 2.1 success criteria 1.3.1 (info and relationships) and 3.3.2 (label or instructions).

The 'delete' and 'edit' buttons on the website are confusing for screen reader users who use table shortcuts to navigate the table. This does not meet WCAG 2.1 success criterion 1.3.1 (info and relationships).

The image used in the breadcrumb trail is not descriptive and is being used for decorative purposes. This does not meet WCAG 2.1 success criterion 1.1.1 (non-text content).

Some page titles are not descriptive and do not describe the purpose of the pages. This does not meet WCAG 2.1 success criterion 2.4.2 (page titled).

The Acas logo on the training website is not descriptive. This does not meet WCAG 2.1 success criteria 2.4.4 (link purpose – in context) and 2.4.9 (link purpose – link only).

The terms and conditions checkbox and address input fields are unlabelled meaning screen reader users may find it difficult to determine its purpose. This does not meet WCAG 2.1 success criteria 1.3.1 (info and relationships) and 4.1.2 (name, role, value).

Mobile users using assistive technologies are unable to select a training topic or interact with the training topic list. This does not meet WCAG 2.1 success criterion 2.1.1 (keyboard).

For screen reader users it is not clear that the buttons on the course listing pages filter content from the page. This does not meet WCAG 2.1 success criteria 4.1.3 (status messages) and 4.1.2 (name, role, value).

The layout of the course booking confirmation page is confusing for screen reader users. This does not meet WCAG 2.1 success criterion 1.3.1 (info and relationships).

Some table cells are empty.  This does not meet WCAG 2.1 success criterion 1.3.1 (info and relationships).

On smaller screens, some pages do not show in a single column and text can be hidden off-screen. This means users need to scroll up and down and from left to right to read information. This does not meet WCAG 2.1 success criterion 1.4.10 (reflow).

The colour contrast is low on some pages. Low colour contrast ratios can affect some people’s ability to perceive information visually. This does not meet WCAG 2.1 success criteria 1.4.3 (contrast-minimum) and 1.4.6 (contrast-enhanced).

Text is embedded as an image on some pages. Images can be difficult for some users who may need to use a different font to make their reading experience more efficient. This does not meet WCAG 2.1 success criterion 1.4.5 (images of text).

The labelling of some input fields may be difficult to understand for some users due to the overabundance of information presented. This does not meet WCAG 2.1 success criterion 2.4.6 (headings and labels).

When new content has appeared on the page there is no sign to indicate this to screen reader users. This does not meet WCAG 2.1 success criterion 4.1.3 (status messages).

When keyboard users filter through the course options and their focus lands on a non-selectable option, an error occurs to say you have selected a main topic. This does not meet WCAG 2.1 success criteria 1.3.1 (info and relationships) and 4.1.3 (status messages).

We plan to fix these issues by December 2021.

Acas Productivity Tool

We have commissioned the Digital Accessibility Centre to carry out WCAG 2.1 AA level technical compliance audits. This will also include extensive testing by users with a wide range of disabilities. 

After the audit is complete we will fix those issues by June 2021.

Acas Model Workplace

We are currently making a decision about the future of this service. Once that decision has been made we will either undertake an audit and fix issues or decommission the service.

How we tested this website 

This training website was last tested on 23 March 2020. The test was carried out by the Digital Accessibility Centre.

We audited a sample of training course pages, the homepage, and the course booking page.

If you would like a copy of our accessibility audit reports, email digital@acas.org.uk

What we're doing to improve accessibility

We'll audit the Acas training website again in the financial year 2021 to 2022. We'll continue to audit it every year.

This statement was prepared on 23 September 2020. It was last reviewed on 23 September 2020.