Accessibility statement for the Acas training website

This accessibility statement applies to the Acas training website.

The training website is run by Acas. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 150% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also made the training website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this training website are not fully accessible:

  • the text will not reflow in a single column when you change the size of the browser window
  • some of our webpages are difficult to navigate using a screen reader on mobile phones

If you cannot access parts of this website

If you need information on this training website in a different format, like large print or accessible PDF, email

We'll consider your request and get back to you in 10 working days.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this training website. If you find any problems that are not listed on this page or you think we're not meeting accessibility requirements, email

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations').

If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contact Acas

Find out how to contact us.

Text relay

If you cannot hear or speak on the phone, you can contact us using Relay UK text relay: 18001 0300 123 1100.

You can use Relay UK with the Relay UK app or a textphone. You type what you want to say and get text replies from the helpline adviser.

If you cannot phone or use text relay

If you cannot phone or use text relay, email

If you speak another language

If you (or someone you're calling on behalf of) speak another language, call the Acas helpline to tell us. We'll provide an interpreter.

Technical information about this website's accessibility

Acas is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. The non-compliances are listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Mobile users using assistive technologies are unable to select a training topic or interact with the training topic list. This does not meet WCAG 2.1 success criterion 2.1.1 (keyboard).

On smaller screens, some pages do not show in a single column and text can be hidden off-screen. This means users need to scroll up and down and from left to right to read information. This does not meet WCAG 2.1 success criterion 1.4.10 (reflow).

How we tested this website

This training website was last tested on 23 March 2020. The test was carried out by the Digital Accessibility Centre.

We audited a sample of training course pages, the homepage, and the course booking page.

If you would like a copy of our accessibility audit reports, email

What we're doing to improve accessibility

We are currently making a decision about the future of this service. Once that decision has been made we will either fix the remaining accessibility issues or develop a new, accessible service.

Preparation of statement

This statement was prepared on 23 September 2020. It was last reviewed on 14 July 2023.