Accessibility statement for the Acas website

This accessibility statement applies to acas.org.uk.

This website is run by Acas. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels, line and fonts
  • zoom in up to 500% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech-recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of acas.org.uk are not fully accessible, for example:

  • as part of our design and layout that adapts to the screen it's being used on, there are 2 search boxes and more than one heading level 1 (H1), which are confusing for screen reader users
  • some documents are in PDF format instead of HTML
  • some pages have poor colour contrast
  • some images do not have clear image descriptions
  • some links are not clear and descriptive
  • some buttons are not labelled correctly
  • some heading elements are not consistent
  • some pages have empty headings

If you cannot access parts of this website

If you need information on this website in a different format, like large print, easy read, audio recording, braille or accessible PDF, email digital@acas.org.uk. We'll consider your request and get back to you in 10 working days.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or you think we're not meeting accessibility requirements, email digital@acas.org.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations').

If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contact Acas

Find out how to contact us.

Accessibility

If you’re D/deaf, hearing impaired or have a speech impediment, contact us through Relay UK (this used to be called the 'text relay' service): 18001 0300 123 1100.

If you cannot use the relay service, email accessibleservices@acas.org.uk.

If you speak another language

If you (or someone you're calling on behalf of) speak another language, call the Acas helpline to tell us. We'll provide an interpreter.

Technical information about this website's accessibility

Acas is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  1. There is more than one heading level 1 (H1) on acas.org.uk. This is confusing for screen-reader users and does not meet WCAG 2.1 success criterion 2.4.6 (headings and labels).
  2. There are 2 search boxes in the template on acas.org.uk as part of our design and layout that adapts to the screen it's being used on. This means there's a duplicate label. This also does not meet WCAG 2.1 success criterion 2.4.6 (headings and labels).
  3. On smaller screens, the hamburger menu link is not descriptive and does not behave as expected for screen reader users. This does not meet WCAG 2.1 success criteria 4.1.2 (role, name, value), 2.4.3 (focus order), and 2.4.9 (link purpose).
  4. There is no alternative text on the RSS feed image on some pages and some images do not use alternative text correctly. This makes it difficult for screen reader users to understand the information and does not meet WCAG success criteria 1.1.1 (non-text content).
  5. The search button is not labelled clearly which may be confusing to screen reader users. This does not meet WCAG success criterion 1.1.1 (non-text content).
  6. The download link on some of our pages is not descriptive and this makes it difficult for screen reader users to understand the purpose of the link. This does not meet WCAG 2.1 success criterion 2.4.4 (link purpose, in context).
  7. On some of our publication pages where we offer a choice of document formats, there are duplicate links and we do not inform users that the links will open in different file formats. This is confusing to screen reader users who may not be able to tell the difference between the 2 versions of the document, out of context. This does not meet WCAG 2.1 success criterion 2.4.4 (link purpose, in context).
  8. The sign up link in the footer is styled as a button and this may be a problem for voice activation users. This does not meet WCAG 2.1 success criteria 1.3.1 (info and relationships), 2.1.1 (keyboard), and 4.1.2 (name, role, value).
  9. Some pages have poor colour contrast. This does not meet WCAG 2.1 success criteria 1.4.1 (use of colour) and 1.4.11 (non-text contrast).

Navigation and accessing information

  1. When users navigate to the cookie message on acas.org.uk using the 'tab' key on a keyboard, they cannot dismiss the message and the link text is not descriptive. This makes it difficult for screen reader users to navigate the page. This does not meet WCAG 2.1 success criteria 2.1.1 (keyboard) and 2.4.6 (heading and labels). 
  2. Our report on the economic impact of Acas services 2014 to 2015 is in PDF format and does not identify data tables correctly, so screen reader users may not be able to follow the structure of the document. This may affect their ability to access and understand the information. This does not meet WCAG 2.1 success criterion 1.3.1 (info and relationships).
  3. The Acas framework for positive mental health at work is in PDF format and uses images without text alternatives. Some users will not be able to access and understand the information. This does not meet WCAG 2.1 success criterion 1.1.1 (non-text content).
  4. On every page, the banner landmark is inside the header landmark. This makes it difficult for screen reader users to understand the page layout and navigate the page. This does not meet WCAG 2.1 success criterion 1.3.1 (info and relationships).
  5. Our podcast pages have 2 main navigation regions. This is confusing for screen reader users because they may not be able to find the main content of the page. This does not meet WCAG 2.1 success criterion 1.3.1 (info and relationships).
  6. The ‘skip to main content’ link does not take users directly to the main content of the page but instead goes below the page title. This is confusing for screen reader users and does not meet WCAG 2.1 success criterion 2.4.1 (bypass blocks).
  7. The ‘skip to search’ link does not take the users to the search input field. This is confusing for screen reader users and does not meet WCAG 2.1 success criterion 2.4.1 (bypass blocks).
  8. On some of our pages the heading level skips from heading level 1 (H1) to heading level 3 (H3). This makes it difficult for users who use headings to navigate and find information on pages. This does not meet WCAG 2.1 success criterion 1.3.1 (info and relationships).
  9. Our business support campaign page has links that use abbreviations and are not descriptive. This makes it more difficult for screen reader users to navigate the page and understand the information. This does not meet WCAG 2.1 success criterion 2.4.4 (link purpose, in context).
  10. On some of our publication pages there are empty headings, which make it difficult for users who navigate pages using headings. This does not meet WCAG 2.1 success criterion 1.3.1 (empty headings).
  11. Our transcript component text on some of our pages is not descriptive, which makes it difficult for screen reader users to navigate the page. This does not meet WCAG 2.1 success criterion 1.3.1 (info and relationships).
  12. The focus highlighting on the search bar is not visible, so this makes it difficult for users who navigate the website with it. This does not meet WCAG 2.1 success criteria 2.4.7 (focus visible) and 1.4.11 (non-text contrast).

We plan to fix these issues by December 2021.

Disproportionate burden 

We've identified Codes of Practice 2 and 3 as a disproportionate burden.

We've published these Codes of Practice in HTML but they are not fully accessible because they use large amounts of bold to convey meaning.

We would need parliamentary approval to make these Codes of Practice fully accessible. We've assessed the cost and resource needed and concluded that doing so would be a disproportionate burden within the meaning of the accessibility regulations.

PDFs and other documents

We have published some PDFs on this website which we will convert to HTML by December 2022.

We occasionally link to PDFs on other websites.

All other documents published on this website are available in open formats.

How we tested this website

Our most recent audit was in March 2021.

The tests were carried out by the Digital Accessibility Centre.

We audited all templates on our main website platform, available at acas.org.uk.

If you would like a copy of our accessibility audit reports, email digital@acas.org.uk.

What we're doing to improve accessibility

All new templates on our website will be checked using a variety of automated and manual tests. This includes testing with users who have physical and cognitive impairments.

We'll audit acas.org.uk again in the financial year 2020 to 2021. We'll continue to audit both acas.org.uk every year.

This statement was prepared on 13 December 2019. It was last updated on 9 April 2021.