Disputes and their management in the workplace

Research paper drawing evidence from a national survey of British organisations to consider the trends in the appearance of disputes in the workplace, and how they are managed.


Disputes and their management in the workplace: a survey of British employers

Appendix 2: survey instrument (Word version, 203KB)

Appendix 2: survey instrument (OpenDocument Text format, 197KB)


This is an independent, evidence-based research paper produced by Deborah Hann and David Nash of Cardiff Business School.

The views in this research paper are the authors' own and do not necessarily reflect those of Acas or the Acas Council. Any errors or inaccuracies are the responsibility of the author alone. This paper is not intended as guidance from Acas about how to manage disputes in the workplace.

Published 30 April 2020