Estimating the costs of workplace conflict

Analysis showing the incidence, impact and cost of conflict in UK workplaces.


Estimating the costs of workplace conflict


Analysis mapping the incidence of conflict across UK workplaces, showing the impact on individuals and their employers, and estimating the overall cost to UK organisations.

This report was prepared for Acas by Professor Richard Saundry, University of Sheffield Management School and Professor Peter Urwin, the Centre for Employment Research, University of Westminster.

The views in this analysis are the authors' own and do not necessarily reflect those of Acas or the Acas Council. Any errors or inaccuracies are the responsibility of the authors alone. This paper is not intended as guidance from Acas about how to manage disputes in the workplace.

Published 11 May 2021