Our purpose and aims


Our vision is to make working life better for everyone in Britain.


Our values help us to achieve this vision. We believe:

  • our customers matter – we listen to their needs so we can provide a good service
  • our future matters – we continue to improve as individuals and as an organisation
  • our people matter – everyone in our organisation helps us succeed
  • our work matters – we want to make a difference in the world of work


We will:

  • increase our impact, so that we make a positive and lasting change to working life
  • extend our reach, so that we inform and support more workplaces across Britain
  • be more responsive, so that we are adding value when and where it's most needed
  • be a high performing organisation that is sustainable, makes best use of our resources, and makes Acas a great place to work

Strategic aims

We'll achieve our vision through three strategic aims. These are:

  • advising on good practice in everyday working life
  • resolving disputes and managing conflict
  • influencing employment policy and debate

These aims form our strategy for 2016 to 2021.

Annual report and accounts 

Our annual report and accounts set out our activities and achievements to help workplaces in England, Scotland and Wales during the financial year 1 April 2019 to 31 March 2020.

Read the Acas annual report 2019 to 2020.

Strategic plan

Our strategic plan explains how we're developing Acas for the future and the progress we've made so far.

By 2021 we plan to:

  • improve our digital services
  • re-design our conciliation service
  • have a flexible and responsive organisation
  • be recognised for our expertise

Read the Acas strategy 2016 to 2021.

Business plan

Our business plan sets out our goals and ambitions for this year.

Read the Acas business plan 2020 to 2021.