Our strategy 'Transforming British workplace relations' explains how we plan to achieve our ambitions by 2030.
We have 3 ambitions to help prevent, manage and resolve conflict at work.
Prevent
Ambition 1: Healthier employment relations
Acas has a critical role to help employers, workers and their representatives prevent conflict arising in the first place.
By 2030 we will:
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grow the reach of Acas's content online by 50% – from 286 million appearances in search results in 2024 to 430 million in 2030
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strengthen our offer to all employers on how to create healthy employment relations, led by evidence and metrics of what works
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make Acas swifter, simpler and more efficient: target the sectors where prevention is most likely to prevent conflict and dispute
Manage
Ambition 2: Better conflict management at work
If conflict can't be prevented, Acas will be there to help employers, workers and their representatives manage it. We will help Britain disagree well by building conflict management confidence and capability.
By 2030 we will:
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have at least 90% of customers – both employers and workers – saying Acas improved their ability to manage conflict
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double the number of small and medium-sized businesses Acas equips to better manage conflict, led by evidence and metrics of what works
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reduce the average cost-per-query for our helpline service by 20%
Ambition 3: Resolve
Ambition 3: Earlier dispute resolution
If individual or collective conflict continues, Acas will help parties resolve disputes quickly and fairly, reducing stress, duration and cost.
By 2030 we will:
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sustain our record high settlement rates of above 70% for individual and 90% for collective conciliation, even as demand rises
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use our expert voice to support labour market reform, including improvements to employment relations and dispute resolution mechanisms
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reduce the average cost per individual dispute resolution case by 20%
We will be swifter, simpler, more efficient
With demand for Acas services rising, we must be effective, agile and adaptable over the next 5 years.
By 2030 we will:
- ensure Acas operations and corporate services are swift, simple and efficient
- improve our use of technology so expert staff can focus on resolving complex cases
- target the sectors where there is greatest need to prevent, manage and resolve conflict
Accessible, inclusive
Our continuing commitment to create more inclusive workplaces runs throughout our strategy: we will make our services – and the employment relations system – more accessible to all.
Read the full strategy
Find out:
- what we'll do next
- how we'll do it in a way that's accessible and inclusive to all
- the difference we'll make by achieving these ambitions