Acas's services performed well during the financial year 2024 to 2025. We met or exceeded all our annual targets.
Highlights of this include:
- reaching settlements – resolving 93% of collective conciliation disputes
- finding resolutions – resolving 9 out of 10 potential employment tribunal claims notified to Acas without needing a tribunal hearing
- supporting customers – increasing the number of people we reach through training and advisory services by 78%
- advising employers and employees – increasing visits to the Acas website by 11%
- promoting mediation – training almost 300 mediators to resolve workplace issues
- sharing expert research – publishing 12 pieces of research and analysis on workplace issues
Our year in numbers
Our expenditure was £64 million.
We continued to provide advice and training for employers and employees. There were:
- 20.5 million visits to our website
- 13.7 million visits to our advice
- 594,000 calls to the Acas helpline
- 1,900 training sessions delivered
We also continued to resolve disputes, handling:
- 522 collective conciliations
- 124,000 early conciliation notifications
Read the full report
Find out about the positive impact Acas services have had on employers and employees across England, Scotland and Wales.
Read the full Acas annual report and accounts 2024 to 2025 on GOV.UK
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