Evaluation of Acas services | Acas

We commission regular independent evaluations of Acas's advisory and dispute resolution services and our impact on the British economy.

Evaluations

Independent evaluation of the economic benefits of Acas services on the economy in the 2023 to 2024 financial year.

25 September 2025

Annual reports summarising the feedback we receive about Acas's individual mediation service.

8 July 2025

We do regular evaluations of the Acas helpline's performance, caller satisfaction and opinions.

18 December 2024

Independent evaluation to measure the effectiveness of the Smarter Resolutions programme.

22 November 2024

Independent evaluation of Acas's collective conciliation service.

3 October 2024

Evaluation of Acas's open access training courses.

29 August 2024

An independent evaluation of Acas's Certificate in Internal Workplace Mediation (CIWM) training course.

30 August 2023

Protocols setting out how Acas will assess the impact of content created as part of the Smarter Resolutions programme.

October 2022

Independent evaluations to measure the effectiveness of Acas digital advice.

23 November 2021

Independent evaluation of Acas workplace training provided between October 2018 and December 2019.

8 September 2020

An independent evaluation of Acas early conciliation cases and conciliation in employment tribunal applications.

8 September 2020

Independent evaluation of Acas's joint problem solving activities and workplace projects.

March 2017

For more information about Acas evaluations, email research@acas.org.uk