Accessibility statement for the Acas archive website

This accessibility statement applies to the Acas archive website which includes the Helpline Online service.

This website is run by Acas. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 150% without the text spilling off the screen
  • increase on-page text size
  • navigate some of the website using just a keyboard
  • navigate some of the website using speech recognition software
  • listen to some of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of the Acas archive website are not fully accessible:

  • the text will not reflow in a single column when you change the size of the browser window
  • the colour contrast ratios on images of text are low
  • the colour contrast of some text is low
  • some of our webpages are difficult to navigate using just a keyboard
  • some of our webpages are difficult to navigate using a screen reader
  • you cannot skip to the main content when using a screen reader
  • some fields are unlabelled
  • embedded videos do not have captions
  • a form to send feedback includes an image recapture which is not fully accessible to screen reader software

If you cannot access parts of this website

If you need information on this website in a different format, like large print, easy read, audio recording, braille or accessible PDF, email digital@acas.org.uk. We'll consider your request and get back to you in 10 working days.

Reporting accessibility problems with this website

If you find any problems that are not listed on this page or you think we're not meeting accessibility requirements, email digital@acas.org.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations').

If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contact Acas

Find out how to contact us.

By phone

We provide a relay service for people who are D/deaf, hearing impaired or have a speech impediment. See how to contact us by Relay UK.

If you find it difficult to use the phone or the relay service

Let us know how we can help. Email us at complaints@acas.org.uk.

If you speak another language

If you (or someone you're calling on behalf of) speak another language, call the Acas helpline to tell us. We'll provide an interpreter.

Technical information about this website's accessibility

Acas is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The Acas archive website is not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. Exemptions are listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Disproportionate burden

archive.acas.org.uk

Screen reader users may not be able to use this website. For example, there is a lack of alternative text for images, links and form labels. The layout of the page and structure may also confuse screen reader users.

The Acas archive website is difficult to navigate using a keyboard. For example, the stories on the homepage carousel cannot be changed.

Users with low vision may not be able to use the website. For example, some parts of the website do not have high enough colour contrast with their background.

This website will be decommissioned on 31 March 2021. We've assessed the problems and believe that fixing them now would be a disproportionate burden within the meaning of the accessibility regulations. You can find workplace advice on the new Acas website or by contacting our helpline.

Helpline Online

Screen reader users may not be able to use this website. For example, there is a lack of alternative text for images, links and form labels. The layout of the page and structure may also confuse screen reader users.

Helpline Online is difficult to navigate using a keyboard. For example, sometimes the keyboard focus does not move to the screen that the user can see.

Users with low vision may not be able to use the website. For example, some parts of the website do not have high enough colour contrast with their background.

Helpline Online is built and hosted through third party software and 'skinned' to look like our website. The supplier contract ends on 31 March 2021.

We've assessed the problems and believe that fixing them now would be a disproportionate burden within the meaning of the accessibility regulations. You can find workplace advice on the new Acas website or by contacting our helpline.

If we decide to award a new contract for Helpline Online, we will ensure that the website is made accessible to AA standard.

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

We do not intend to publish any new PDFs on the archive website before the decommission date of 31 March 2021.

How we tested this website

The Acas archive website was last tested in September 2020. The test was carried out by the Acas digital team using a combination of automated and manual tests. The tests included the homepage, search, feedback form and advice pages.

Helpline Online was last tested in March 2020. The test was carried out by the Digital Accessibility Centre.

We tested a standard user journey including asking a question and providing feedback on the answer.

If you would like a copy of our accessibility audit reports, email digital@acas.org.uk.

Preparation of this accessibility statement

This statement was prepared on 23 September 2020. It was last reviewed on 23 September 2020.