Absence from work

Keeping in touch during absence

Please do not include any personal information, for example email address or phone number. Unfortunately we cannot respond to individual requests for information. If you need help, call our helpline on 0300 123 1190

It’s important that both the employer and employee stay in regular contact during absence, especially if it's long term.

They should agree:

  • how often the contact should be
  • if the contact is to be by email, phone or face-to-face meetings
  • who the employee is to be in contact with  this might be their line manager, another manager or an HR manager

Keeping in contact is a good chance to:

  • check on the wellbeing of the employee 
  • see if the employee needs any support
  • talk about any relevant updates or changes happening at work

Where an employee’s absence is due to a mental health condition, it’s particularly important to consider whether less or more frequent contact is most appropriate.

See more on supporting someone with a mental health issue.

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Please do not include any personal information, for example email address or phone number. Unfortunately we cannot respond to individual requests for information. If you need help, call our helpline on 0300 123 1190