Mediation at work

Acas mediation training and accreditation

Accredited Acas mediation training 

The Acas Certificate in Internal Workplace Mediation (CIWM) is a 5-day training course. It gives trainees the skills and knowledge they need to effectively mediate in their own workplace.

Once trainees have completed the course, they’ll have learnt:

  • why workplace conflict happens
  • when to use mediation
  • the skills needed to mediate effectively
  • the stages of the mediation process
  • how to evaluate someone else's or their own performance 

Trainees will be assessed through written and practical work.  

Find CIWM training courses.  

Other Acas mediation training  

We also provide non-accredited mediation training to help you:

  • develop mediation skills and techniques
  • better understand workplace conflict  

Find Acas mediation training courses

Training at your workplace

We can tailor training courses or design a training programme for your organisation.

For large groups it might be more cost-effective for a trainer to come to your workplace.

Request training at your workplace

Call us on 0300 123 1150, Monday to Friday, 9am to 5pm.

We're experiencing high demand due to coronavirus. We'll try to answer your call as quickly as we can.

Or fill in our enquiry form.