A case study of one acute NHS Trust's attempts to build on its existing internal workplace mediation service to develop a more systemic approach to early conflict resolution.
The findings of a qualitative case study of attempts by East Lancashire Hospitals NHS Trust to build on a workplace mediation scheme and develop a more systemic approach to early conflict resolution.
This report was prepared for Acas by:
- Professor Richard Saundry from the Centre for Employment Research, University of Westminster
- Dr Gemma Wibberley, Dr Adrian Wright and Dr Alison Hollinrake from the Institute for Research into Organisations, Work and Employment, University of Central Lancashire
The views in this research paper are the authors' own and do not necessarily reflect those of Acas or the Acas Council. Any errors or inaccuracies are the responsibility of the authors alone. This paper is not intended as guidance from Acas about how to manage disputes in the workplace.