Disputes and their management in the workplace

Research paper drawing evidence from a national survey of British organisations to consider the trends in the appearance of disputes in the workplace, and how they are managed.


Word document

Appendix 2: survey instrument


Microsoft Word format.

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Appendix 2: survey instrument


OpenDocument Text (ODT) format.


This is an independent, evidence-based research paper produced by Deborah Hann and David Nash of Cardiff Business School.

The views in this research paper are the authors' own and do not necessarily reflect those of Acas or the Acas Council. Any errors or inaccuracies are the responsibility of the author alone. This paper is not intended as guidance from Acas about how to manage disputes in the workplace.