Learn how to confidently deal with disagreements at work, before they become bigger and more costly disputes.
The Certificate in Internal Workplace Mediation (CIWM) is a 5-day, accredited training course from Acas. We've trained over 4,000 internal workplace mediators with this course. It's based on our unique experience as the experts in resolving disputes and managing conflict at work.
How mediation training can help your organisation
Conflict at work can happen in any organisation. If you do not deal with disagreements early, they can lead to resignations, dismissals and sickness absence. Conflict costs UK employers £28.5 billion each year – an average of over £1,000 for every worker.
Mediation is a way to mend relationships when there is a disagreement at work. It can be used early, in any organisation. By training your staff to be internal workplace mediators, you can reduce stress, avoid more formal processes, and save money.
What our course offers
The Certificate in Internal Workplace Mediation trains people managers, team leaders and worker representatives to make a positive difference at work. We'll teach you new personal skills and practical techniques that can help your organisation and your career.
Our expert trainers deliver the 5-day course either in person or remotely. You'll learn through role plays and discussions:
- what causes conflict at work
- how to identify issues before they become bigger problems
- when and how to take action
- what to do in difficult situations
- how to encourage people to take part in mediation
We'll assess you through written and practical work.
Cost and certification
The course costs:
- £2,670 per person for online courses
- £2,755 per person for face-to-face courses
Everyone who takes the course will receive a certificate of attendance. Those who successfully pass the course will be awarded the Certificate in Internal Workplace Mediation.
The Certificate in Internal Workplace Mediation is accredited by NCFE, a nationally-recognised awarding organisation. This means the course is checked and meets a consistent standard.
Request a place
To request a place or to find out more:
If your organisation has a number of people to train, we can tailor the course to your needs. We can also deliver it within your organisation.
Note: The CIWM is not designed to train people to become external or freelance mediators. It's for workers at all levels who want to help solve disagreements within their organisation.