Raising a problem or formal grievance at work – content pattern

If someone has a problem at work, they can raise it with their employer. They can do this informally or formally.

When to use this pattern

Use this pattern if you want to refer a user to our guidance on raising a problem at work.

The pattern

There are different patterns depending on whether you're advising the user to raise the problem informally or formally.

When talking about the formal stage, to distinguish it from the informal stage we should use the word formal or formally as appropriate.

Raising it informally

'raise the problem informally'

Example sentence:

If you believe you've been underpaid, you can raise this with your employer. It's usually best to raise the problem informally first.

Raising it formally

'raise the problem formally'

Example sentence:

If you've already tried to resolve things informally, you can raise the problem formally. This is known as 'raising a grievance'.

Things to remember

We tell users that it's best to try and resolve the issue, problem or complaint informally at first, unless this is no longer an option.