Providing a job reference

If you cannot get a reference

Please do not include any personal information, for example email address or phone number. Unfortunately we cannot respond to individual requests for information. If you need help, call our helpline on 0300 123 1190

If you’re having trouble getting a reference, you can ask the employer who needs the reference if they'll accept:

  • a reference from someone else, for example a manager or colleague
  • a reference from a different employer
  • a reference from someone you have not worked with but knows you well, sometimes called a personal or character reference

If you cannot get a detailed reference

Some employers have a policy not to give detailed references. If this is the case, ask if they can provide a basic reference instead.

For example, a brief written statement of your role and the dates you were employed.

Please tell us why the information did not help

Select the statement you most agree with:

Please do not include any personal information, for example email address or phone number. Unfortunately we cannot respond to individual requests for information. If you need help, call our helpline on 0300 123 1190