New Director appointed for Acas North West

Terry Duffy has been announced as the new Acas Area Director for the North West. He has worked for Acas North West since 2002 and has significant experience in handling numerous high profile collective trade disputes between trade unions and employers to resolve workplace conflict.

Since joining Acas, Terry has helped to resolve potential employment tribunal claims and has also worked with businesses and trade unions to design and deliver training and help improve management practices across the region.

Terry said:

"I am delighted to be appointed as Area Director for the North West. As the third most populous region in the UK, the North West is one of Acas's busiest areas. In 2019, we dealt with over 18,000 individual conciliation cases and around 90,000 calls to the helpline from the North West.

"Improving work for everyone is a key ambition for Acas. Locally we're helping to deliver this by working with local partners to develop and promote Good Employment Charters.

"My aim is continue to deliver Acas's brilliant services to businesses and employees in our region, improving on it and providing for the people and businesses that employ people in the North West."

The local Good Employment Charter sets out the core aspects of what good work is. It includes security of employment, flexible work, fair wages, employee engagement and voice, recruitment and progression, good people management and productive and healthy workplaces.

Media enquiries

Journalists and members of the media can contact:

Matthew Davies
Telephone: 0330 109 3353

Robbie Hurley
Telephone: 0330 109 3899

Background notes

  1. When there’s a disagreement ('dispute') between an employer and a group of employees, Acas can help both sides to try to come to an agreement and settle the dispute. This is called 'collective conciliation'.
  2. Early Conciliation is a service offered by Acas to allow potential claimants and employers to try to settle a dispute before employment tribunal proceedings are issued. A potential claimant must lodge a form with Acas before they can commence an employment tribunal claim.
  3. Acas provides face-to-face training courses on employment relations and the latest best practice for employers, HR professionals and employees. Topics include: dispute resolution, employing and managing people, employment law updates, equality, diversity and inclusion, health and wellbeing and managing change. 
  4. Find out more about what Acas does.