Making a flexible working request

How to make a flexible working request

You must put a flexible working request in writing, and your employer should talk to you before making a decision.

What to include in your request

Your request letter or email must say you're making a 'statutory flexible working request'.

You must also include:

  • the date you're sending it
  • the change you'd like to make
  • when you'd like the change to start
  • how you or your employer might deal with any effects the change could have on your work or the organisation
  • the date of any previous flexible working requests, if you've made any
  • if your request relates to something covered by discrimination law (Equality Act 2010), for example to make a 'reasonable adjustment' for a disability you have

It can also help to include:

  • any benefits that the change could have to your work or the business (for example, cost-saving or doing shift times that others prefer not to do)
  • any benefits to people you work with (for example, if someone else would like a job share too)

Discussing the request

Your employer should set up a meeting to talk about your request before making a decision.

If you go to a meeting, it can help to talk about:

  • the reasons you want the change
  • how any problems with making the change might be dealt with
  • any other options you might consider if the change is not possible

Bringing someone to the meeting

You can ask your employer if you can bring someone to a flexible working request meeting, for example someone you work with or a trade union representative.

There is no legal right to bring someone, so it's up to your employer to agree.

Once your employer makes a decision

Once your employer has reviewed your request, they must let you know their decision. It's a good idea to ask for the decision in writing.

They must make a decision within a maximum of 3 months of you making your request. If you do not get a decision within 3 months, you should raise the issue with your employer.

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