Making a flexible working request

How to make a flexible working request

Please do not include any personal information, for example email address or phone number. Unfortunately we cannot respond to individual requests for information. If you need help, call our helpline on 0300 123 1190

A flexible working request must be in writing.

Your request letter or email should say you’re making a ‘statutory flexible working request’ and must include:

  • the date you’re sending it
  • the change you’d like to make
  • when you’d like the change to start
  • how any effects the change could have on your work or the business might be dealt with
  • the date of any previous flexible working requests, if you’ve made any
  • if your request relates to something covered by the Equality Act 2010, for example to make a ‘reasonable adjustment’ for a disability you have

It can also help to include:

  • any benefits that the change could have to your work or the business (for example, cost-saving or doing shift times that others prefer not to do)
  • any benefits to your co-workers (for example, if a co-worker would like a job share, too)

Discussing the request

Your employer should set up a meeting to talk about your request before making a decision. 

If you go to a meeting, it can help to talk about:

  • the reasons you want the change
  • how any problems with making the change might be dealt with
  • any other options you might consider if the change is not possible

Bringing someone to the meeting

You can ask your employer if you can bring someone to a flexible working request meeting, for example, a co-worker or trade union representative.

There is no legal right to bring someone, so it’s up to your employer to agree.

Once your employer makes a decision

Once your employer has reviewed your request, they must let you know their decision. It’s a good idea to ask for the decision in writing.

They must make a decision within a maximum of 3 months of you making your request. If you do not get a decision within 3 months, you should raise the issue with your employer.

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Please do not include any personal information, for example email address or phone number. Unfortunately we cannot respond to individual requests for information. If you need help, call our helpline on 0300 123 1190