The steering group for the communications and external affairs strategy agreed, for the web channel:
- a purpose statement
- 4 strategic aims
Purpose statement
The purpose of Acas's web presence (website or websites) is to deliver and give access to Acas's services.
It will deliver advice, dispute resolution, training and influencing that will support our communications aims 1, 2 and 3 and deliver on the prevent, manage and resolve aspects of Acas's organisational strategy.
Strategic aims
The web channel strategic aims are:
- Deliver advice, so we enable employers and workers to take the best next step to prevent, manage and resolve conflict at work.
- Provide a route to dispute resolution for those that need it so they can notify Acas about making a claim to an employment tribunal and access early conciliation; so trade unions, representatives and employers can access collective dispute resolution.
- Give access to and deliver training, so customers can book courses and take part in webinars and e-learning.
- Influence stakeholders and policymakers, so they use Acas's insight to shape policy practice and system reforms.