Acas helpline – content pattern

If users have a problem at work, they can contact the Acas helpline.

When to use this pattern

Use this pattern if you want to refer users to the Acas helpline. You can refer users if:

  • the law is particularly complex
  • there are too many variations to cover
  • there is a user need to increase helpline visibility on a page

The pattern

[Intro specific to the topic] you can contact the Acas helpline. We can talk through your options and explain the risks and benefits of each, but we cannot give you legal advice.

Example

If you have any questions about holding redundancy consultations you can contact the Acas helpline. We can talk through your options and explain the risks and benefits of each, but we cannot give you legal advice.

Things to remember

You do not have to use the full pattern if it does not fit with what you're writing. You can just say 'Contact the Acas helpline'.

You should make sure you always say 'contact the Acas helpline', not 'call the Acas helpline'.

Always link to the 'Contact us' page. Never include the phone number or other details on any other page.

This is so that our contact details are:

  • always together – including opening hours, accessible services and other ways to get in touch
  • kept up to date
  • not confusing to users or search engines