Microsoft outage affecting early conciliation certificates and the form to notify Acas

The Microsoft outage is causing:

• a delay to people getting their early conciliation certificate
• problems for some people when they're notifying Acas using the online form

Early conciliation certificate delays

There might be a delay to people getting their early conciliation certificate.

You do not need to take any action now. Your certificate will arrive as soon as the technical issues are fixed.

You have 1 month from the date on your certificate to make a claim to an employment tribunal.

This starts from the 'date of issue' on your certificate, not the date you receive the email.

Problems notifying Acas using the online form

You might have problems notifying Acas if you:

• use Microsoft Outlook for your emails
• are trying to use the online form to notify Acas about a potential claim to an employment tribunal

You should either:

• use an alternative email, if you have one
• try again later

If you do not have an alternative email and you're worried about your time limit to make a claim, you can notify Acas by phone:

Telephone: 0300 123 1122
Relay UK text relay: 18001 0300 123 1122
Monday to Friday, 9am to 5pm

Our phone lines are very busy due to the outage.