This accessibility statement applies to the Acas subscription form for signing up for news and advice email updates.
This subscription form is run by Acas. We want as many people as possible to be able to use this form. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 150% without the text spilling off the screen
- navigate most of the form using just a keyboard
- navigate most of the form using speech recognition software
- listen to most of the form using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We've also made the form text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this form is
We know some parts of this form are not fully accessible:
- the text will not reflow in a single column when you change the size of the browser window
- it is difficult to navigate using just a keyboard
- you cannot skip to the main content when using a screen reader
- the colour contrast ratios on some pages and on the images of text is low
- there is no main heading
- colour is used to convey meaning
If you cannot access parts of this form
If you cannot use this form, contact the Acas Training and Customer Services team.
Reporting accessibility problems with this form
We're always looking to improve the accessibility of this form. If you find any problems that are not listed on this page or you think we're not meeting accessibility requirements, email digital@acas.org.uk
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations').
If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contact Acas
Find out how to contact us.
Text relay
If you cannot hear or speak on the phone, you can contact us using Relay UK text relay: 18001 0300 123 1150.
You can use Relay UK with the Relay UK app or a textphone. You type what you want to say and get text replies from the helpline adviser.
If you cannot phone or use text relay
If you cannot phone or use text relay, email accessibleservices@acas.org.uk
If you speak another language
If you (or someone you're calling on behalf of) speak another language, contact the Acas helpline to tell us. We'll provide an interpreter.
Technical information about this form's accessibility
Acas is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This form is not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
The images on the subscription form do not have any alt attribute. This does not meet WCAG 2.1 success criterion 1.1.1 (non-text content).
There is an empty heading level 2 (H2) on the form. This does not meet WCAG 2.1 success criterion 1.3.1 (info and relationships).
There is no heading level 1 (H1) on the form. This is confusing for screen reader users and does not meet WCAG 2.1 success criteria 1.3.1 (info and relationships), 2.4.1 (bypass blocks), and 2.4.10 (section headings).
There is no main landmark on the form. This may cause difficulties for some screen reader users who choose to navigate the page using landmarks. This does not meet WCAG 2.1 success criteria 1.3.1 (info and relationships) and 2.4.1 (bypass blocks).
When users select the 'lookup address' button, the page reloads and the focus takes users to the top of the page. This does not meet WCAG 2.1 success criterion 2.4.3 (focus order).
On smaller screens, some pages do not show in a single column and text can be hidden off-screen. This means users need to scroll up and down and from left to right to read information. This does not meet WCAG 2.1 success criterion 1.4.10 (reflow).
When new content appears on pages there is no sign to indicate this to screen reader users. This does not meet WCAG 2.1 success criterion 4.1.3 (status messages).
The labelling on some form input fields is confusing due to the overabundance of information. This does not meet WCAG 2.1 success criterion 2.4.6 (headings and labels).
The 'autocomplete' attribute has not been used which would allow users to complete forms more quickly and efficiently. This does not meet WCAG 2.1 success criterion 1.3.5 (identify input purpose).
We plan to fix these issues by December 2023.
How we tested this form
This form was last tested on 23 March 2020. The test was carried out by the Digital Accessibility Centre.
If you would like a copy of our accessibility audit report, email digital@acas.org.uk
Preparation of statement
This statement was prepared on 23 September 2020. It was last reviewed on 14 July 2023.