Accessibility statement for the Acas email subscription form

This accessibility statement applies to the Acas subscription form for signing up for news and advice email updates.

This subscription form is run by Acas. We want as many people as possible to be able to use this form. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 150% without the text spilling off the screen
  • navigate most of the form using just a keyboard
  • navigate most of the form using speech recognition software
  • listen to most of the form using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also made the form text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this form is

We know some parts of this form are not fully accessible:

  • the text will not reflow in a single column when you change the size of the browser window
  • you cannot modify the line height or spacing of text
  • it is difficult to navigate using just a keyboard
  • you cannot skip to the main content when using a screen reader
  • the colour contrast ratios on some pages and on the images of text is low
  • there are no headings
  • colour is used to convey meaning

If you cannot access parts of this website

If you need information on this website in a different format, like large print, easy read, audio recording, braille or accessible PDF, email digital@acas.org.uk. We'll consider your request and get back to you in 10 working days.

Reporting accessibility problems with this form

We're always looking to improve the accessibility of this form. If you find any problems that are not listed on this page or you think we're not meeting accessibility requirements, email digital@acas.org.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations').

If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contact Acas

Find out how to contact us.

By phone

We provide a relay service for people who are D/deaf, hearing impaired or have a speech impediment. See how to contact us by Relay UK.

If you find it difficult to use the phone or the relay service

Let us know how we can help. Email us at complaints@acas.org.uk.

If you speak another language

If you (or someone you're calling on behalf of) speak another language, call the Acas helpline to tell us. We'll provide an interpreter.

Technical information about this website's accessibility

Acas is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

On some pages the language has not been set in a way that can be understood by a screen reader. This does not meet WCAG 2.1 success criterion 3.1.1 (language of page).

The images on the subscription form do not have any alt attribute. This does not meet WCAG 2.1 success criterion 1.1.1 (non-text content).

There is no heading structure on the form. This does not meet WCAG 2.1 success criteria 1.3.1 (info and relationships), 2.4.1 (bypass blocks), and 2.4.10 (section headings).

The checkbox and 'customer type' elements on the form are unlabelled. This does not meet WCAG 2.1 success criteria 1.3.1 (info and relationships) and 4.1.2 (name, role, value).

There is an empty heading level 2 (H2) on the form. This does not meet WCAG 2.1 success criterion 1.3.1 (info and relationships).

There is no heading level 1 (H1) on the form. This is confusing for screen reader users and does not meet WCAG 2.1 success criteria 1.3.1 (info and relationships), 2.4.1 (bypass blocks), and 2.4.10 (section headings).

There is no main landmark on the form. This may cause difficulties for some screen reader users who choose to navigate the page using landmarks. This does not meet WCAG 2.1 success criteria 1.3.1 (info and relationships) and 2.4.1 (bypass blocks).

After completing the form, a confirmation pop-up message appears. There is no indication for screen reader users that the focus of the page has changed. This does not meet WCAG 2.1 success criterion 2.4.3 (focus order).

When users select the 'lookup address' button, the page reloads and the focus takes users to the top of the page. This does not meet WCAG 2.1 success criterion 2.4.3 (focus order).

When users fill in mandatory fields, colour has been used to convey important information. This does not meet WCAG 2.1 success criterion 1.4.1 (use of colour).

When users submit an empty form, no error validation is triggered. This does not meet WCAG 2.1 success criterion 3.3.1 (error identification).

When users attempt to change their password, there is no indication that the input fields are mandatory until users select the 'change password' button. This does not meet WCAG 2.1 success criterion 3.3.2 (labels or instructions).

The Acas logo on the form is not descriptive, meaning it does not provide clear information for screen reader users. This does not meet WCAG 2.1 success criteria 2.4.4 (link purpose – in context) and 2.4.9 (link purpose – link only).

There are links that open in a new window without informing users. This does not meet WCAG 2.1 success criteria 2.4.4 (link purpose – in context), 2.4.9 (link purpose – link only), and 3.2.5 (change on request).

The 'sign up for Acas news and notifications' image has embedded text. This can be problematic for some users who may require a different font to improve their reading experience. This does not meet WCAG 2.1 success criterion 1.4.5 (images of text).

Some of the headings are not descriptive. This does not meet WCAG 2.1 success criterion 2.4.6 (heading and labels).

The colour contrast ratio on the form is low. This does not meet WCAG 2.1 success criteria 1.4.3 (contrast – minimum) and 1.4.6 (contrast – enhanced).

On smaller screens, some pages do not show in a single column and text can be hidden off-screen. This means users need to scroll up and down and from left to right to read information. This does not meet WCAG 2.1 success criterion 1.4.10 (reflow).

When new content appears on pages there is no sign to indicate this to screen reader users. This does not meet WCAG 2.1 success criterion 4.1.3 (status messages).

The labelling on some form input fields is confusing due to the overabundance of information. This does not meet WCAG 2.1 success criterion 2.4.6 (headings and labels).

The 'autocomplete' attribute has not been used which would allow users to complete forms more quickly and efficiently. This does not meet WCAG 2.1 success criterion 1.3.5 (identify input purpose).

We plan to fix these issues by December 2021.

How we tested this form

This form was last tested on 23 March 2020. The test was carried out by the Digital Accessibility Centre.

If you would like a copy of our accessibility audit report, email digital@acas.org.uk.

What we're doing to improve accessibility

We'll audit this form again in the financial year 2021 to 2022. We'll continue to audit it every year.

This statement was prepared on 23 September 2020. It was last reviewed on 23 September 2020.