Accessibility statement for the Acas customer enquiry form

This accessibility statement applies to our customer enquiry form.

This form is run by Acas. We want as many people as possible to be able to use this form. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 150% without the text spilling off the screen
  • navigate most of the form using just a keyboard
  • navigate most of the form using speech recognition software
  • listen to most of the form using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also made the form text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this form is

We know some parts of this form are not fully accessible:

  • the 'search' field is unlabelled, so this field is hidden from all users including those using assistive technologies
  • there is no main landmark present on this page which may be difficult for some screen reader users who choose to navigate using landmarks
  • some text may not reflow in a single column when you change the size of the browser window and at certain levels of magnification
  • messages indicating that an error has occurred do not appear
  • images have poor colour contrast
  • images do not have useful descriptions

If you cannot access parts of this website

If you need information on this website in a different format, like large print, easy read, audio recording, braille or accessible PDF, email digital@acas.org.uk. We'll consider your request and get back to you in 10 working days.

Reporting accessibility problems with this form

We're always looking to improve the accessibility of this form. If you find any problems that are not listed on this page or you think we're not meeting accessibility requirements, email digital@acas.org.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations').

If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contact Acas

Find out how to contact us.

By phone

We provide a relay service for people who are D/deaf, hearing impaired or have a speech impediment. See how to contact us by Relay UK.

If you find it difficult to use the phone or the relay service

Let us know how we can help. Email us at complaints@acas.org.uk.

If you speak another language

If you (or someone you're calling on behalf of) speak another language, call the Acas helpline to tell us. We'll provide an interpreter.

Technical information about this website's accessibility

Acas is committed to making its website accessible in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some images do not have a text alternative, so people using a screen reader cannot access the information. This does not meet WCAG 2.1 success criterion 1.1.1 (non-text content).

The colour contrast on this form is poor. This does not meet WCAG 2.1 success criterion 1.4.3 (contrast – minimum).

The 'autocomplete' attribute has not been used which would allow users to complete forms more quickly and efficiently. This does not meet WCAG 2.1 success criterion 1.3.5 (identify input purpose).

When new content appears on pages there is no sign to indicate this to screen reader users. This does not meet WCAG 2.1 success criterion 4.1.3 (status messages).

On smaller screens, some pages do not show in a single column and text can be hidden off-screen. This means users need to scroll up and down and from left to right to read information. This does not meet WCAG 2.1 success criterion 1.4.10 (reflow).

Some links are not descriptive enough which may cause confusion for screen reader users. This does not meet WCAG 2.1 success criteria 2.4.4 (link purpose – in context) and 2.4.9 (link purpose – link only).

There are no main landmarks on the customer enquiry form. This does not meet WCAG 2.1 success criteria 1.3.1 (info and relationships) and 2.4.1 (bypass blocks).

The search field is unlabelled which leaves the label hidden from assistive technology users. This does not meet WCAG 2.1 success criteria 1.3.1 (info and relationship) and 4.1.2 (name, role, value).

We plan to fix these issues by December 2021.

How we tested this form

The form was last tested on 23 March 2020. The test was carried out by the Digital Accessibility Centre.

If you would like a copy of our accessibility audit report, email digital@acas.org.uk.

What we're doing to improve accessibility

We'll audit the customer enquiry form again in the financial year 2021 to 2022. We'll continue to audit it it every year.

This statement was prepared on 23 September 2020. It was last reviewed on 23 September 2020.