Accessibility statement for the Acas training website

This accessibility statement applies to obs.acas.org.uk.

The statement covers our:

The website is run by Acas. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts using browser or device settings
  • zoom in up to 150% without the text spilling off the screen
  • navigate most of the website using a keyboard or speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also made the website text as simple as possible to understand.

Find advice from AbilityNet on making your device easier to use

How accessible this website is

We know some parts of obs.acas.org.uk are not fully accessible. For example:

  • the text will not reflow in a single column when you change the size of the browser window and at certain levels of magnification
  • some parts of the website are hard for assistive technology users to navigate
  • in the email subscription form you cannot skip to the main content when using a screen reader

Feedback and contact information

Email digital@acas.org.uk if:

  • you find any accessibility problems that are not listed on this page
  • you need information in a different format, like large print or accessible PDF

Contact the Acas Training and Customer Services team if you cannot use the website and need to:

  • book training
  • send an enquiry
  • sign up to our mailing list

Find other ways to contact us

Technical information about this website's accessibility

Acas is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. The non-compliances are listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  1. Mobile users using assistive technologies are unable to select a training topic or interact with the training topic list. This does not meet WCAG 2.1 success criterion 2.1.1 (keyboard).
  2. On smaller screens, some pages do not show in a single column and text can be hidden off-screen. This means users need to scroll up and down and from left to right to read information. This does not meet WCAG 2.1 success criterion 1.4.10 (reflow).
  3. There is an empty heading level 2 (H2) on the email subscription form. This does not meet WCAG 2.1 success criterion 1.3.1 (info and relationships).
  4. There is no heading level 1 (H1) on the email subscription form. This is confusing for screen reader users and does not meet WCAG 2.1 success criteria 1.3.1 (info and relationships), 2.4.1 (bypass blocks), and 2.4.10 (section headings).
  5. There is no main landmark in the email subscription form. This may cause difficulties for some screen reader users who choose to navigate the page using landmarks. This does not meet WCAG 2.1 success criteria 1.3.1 (info and relationships) and 2.4.1 (bypass blocks).
  6. When users select the 'lookup address' button on the email subscription and course booking forms, the page reloads and the focus takes users to the top of the page. This does not meet WCAG 2.1 success criterion 2.4.3 (focus order).
  7. When error messages appear in the email subscription form, there is no sign to indicate this to screen reader users. This does not meet WCAG 2.1 success criterion 4.1.3 (status messages).
  8. The 'autocomplete' attribute has not been used in the email subscription form, which would allow users to complete forms more quickly and efficiently. This does not meet WCAG 2.1 success criterion 1.3.5 (identify input purpose).

What we're doing to improve accessibility

We did an accessibility audit in March 2020. We audited a sample of training course pages, the homepage, the course booking page and the customer enquiry form.

We are currently making a decision about the future of this service. Once that decision has been made, we will either fix the remaining accessibility issues or develop a new, accessible service.

Preparation of statement

This statement was prepared on 17 April 2024.

We've prepared this statement based on the accessibility audit in March 2020. This was carried out to the WCAG 2.1 AA standard by the Digital Accessibility Centre.

If you would like a copy of our accessibility audit report, email digital@acas.org.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations').

If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).