6. Talking to staff
The grievance outcome and details must remain confidential. However, where appropriate, it can be a good idea for the employer to talk privately with any staff involved in the grievance.
This can help avoid any negative effects on the business, for example:
low work morale
Keeping a record
No matter what the outcome, it’s a good idea for employers to keep a written record of all grievance cases to help with any questions or similar cases in the future.
In line with data protection law, records should be:
only be kept for as long as necessary
If the employee needs to take things further
If the employee feels they’ve tried everything and their problem is still not resolved, they could in some cases make a claim to an employment tribunal.