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Advisory booklet - Front line managers

Front line managers Research has shown that it is managers at the first tier of line management who have the greatest influence on the way people behave and their attitude to their organisation. This behaviour can be critical to business success.

This group of employees has often been overlooked in recent years.

This guide will ask:

  • Who are front line managers?
  • Why are they so important?
  • What problems do they face and what do they need?
  • How can you help them become more effective?

This is a practical guide aimed at helping senior managers get the best out of their front line managers. Our key messages are that front line managers need to be:

  • Recruited and selected to ensure they have the right 'people' qualities to motivate staff and deal with difficult problems
  • Trained so that they can carry out their duties effectively and develop their own careers
  • Given a balanced workload that recognises the need to allocate time for performance management duties
  • Coached by senior managers so that they openly discuss problems and actively participate in decision-making.

The booklet is available to download below.

Note: We have discontinued our booklet entitled 'Supervision'. The Front line managers booklet is intended to provide guidance to help senior managers get the best out of their front line mangers.

Acas training

Acas run practical training courses to equip managers, supervisors and HR professionals with the necessary skills to deal with employment relations issues and to create more productive workplace environments.

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Featured event - Unlocking Employee Potential, 28 September 2016, Legoland Windsor

Unlocking employee potential is an essential challenge facing business this year. We'll be looking at some of the hot topics and perennial problems in the world of work, giving you top tips, practical takeaways and the unique opportunity to network, share ideas and ask questions on key issues.

You will hear from a range of well known UK organisations sharing their thoughts and tips on important topics including:

  • skilled managers
  • conflict management
  • rights and responsibilities
  • employee voice
  • high trust
  • well designed work
  • fairness.

For further information and booking details visit the Unlocking Employee Potential event page.

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