All organisations can benefit from good employee communications and consultation. Certain information, for example: concerning operational matters and employment rights, is essential, but in many successful organisations the principles of good management ensure that systematic communication and consultation take place on a much wider range of subjects. These organisations benefit from better decision making, greater employee understanding and commitment and improved industrial relations.
Good communication and consultation can be achieved by any organisation if the following basic requirements are met:
- a lead is given by top management
- all managers, including supervisors, are involved
- union representatives are involved
- awareness of employees' needs and wants is established
- communication is two-way and employees' views are genuinely considered before decisions are taken
- communication and consultation is both systematic and regular.
Any organisation can review the effectiveness of its communications and consultation policies and practices and can itself take action to improve its system. It may also benefit from calling in a third party to:
- assess its current communication and consultation arrangements
- discuss the organisation's needs
- work with the organisation to identify improvements.