Advisory booklet - Employee communications and consultation
Employee communications and consultation are essentially about involving and developing people in an organisation. Employees will be able to perform at their best if they know their duties, obligations and rights and have an opportunity to make their views known to management on issues that affect them.
Good communications and consultation are central to the management process when dealing with changes in working practices and procedures. Communication is concerned with the exchange of information and ideas within an organisation. Consultation involves managers actively seeking and taking account of the views of employees before making a decision.
A communication and consultation policy is a particularly effective way of setting out the attitude of the organisation and defining the responsibilities of those involved. The main links in any communication and consultation system are the line managers and supervisors. They are responsible for passing on information in both directions.
Questions and answers
What should be communicated?
Managers need to communicate information to employees about:
- contractual terms and conditions of employment
- the job and its performance
- the organisation's performance progress and prospects
- changes to any of the above issues
What methods of communication should be used?
A variety of communications methods will be needed, both spoken and written. The methods will depend mainly on the size and structure of the organisation. Methods include:
- face to face meetings
- company handbooks
- video conferencing
Employees will also have concerns and points they wish to raise about their jobs and the organisation and there should be provision for communicating this information up the line.
Do employees views have to be acted upon following consultation?
No, employees' views don't always have to be acted on since there may be good practical or financial reasons for not doing so. However, when views are rejected the reasons for doing so should be carefully explained. Giving employees a voice in the decisions you make is a key driver of employee engagement and can help make your business more effective and productive.
What are the legal aspects of consultation?
There are some times when you must consult your employees, for example when 20 or more employees are to be made redundant a period of consultation must take place. This would also be the case where a transfer of undertakings will occur. Also employers may be covered by the European Union Directive for informing and consulting employees, these regulations apply to business with 50 or more employees. Under these regulation employees have the right to:
- information about the business economic situation
- information and consultation about employment prospects
- information and consultation about decisions likely to lead to substantial changes in work organisation or contractual relations.
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