Comments, Complaints and Compliments
Acas is committed to delivering a professional, courteous, helpful and impartial service to the public. If you are dissatisfied or wish to provide comments on any of our services you can complete the form below.
We will investigate your complaint and respond within 10 working days.
If you are not satisfied with our response, we will provide information on how you can take your complaint further. If after this you are still unhappy with how we've dealt with your complaint, you can contact your MP, who can help you refer your complaint to the independent Parliamentary Commissioner for Administration (the Ombudsman).
Should you prefer to comment, complain or compliment in writing, please address this to:
Comments, Complaints and Compliments Team
286 Euston Road
If you have a disability and/or need us to make a reasonable adjustment to enable you to complete this form you can telephone our Customer Service Team on 0300 123 1150.
There is a time limit for making a complaint to Acas. Complaints must be made within six months of the date on which the incident took place and Helpline call recordings are only retained for one month.
For further guidance view the Acas policy on complaints, compliments and comments.iCM Form