How to get the best out of your staff: A step-by-step guide
How to get the best out of your staff - Step 1
How to set work objectives
- These must tie in with your business goals, plans for the future and the duties outlined in the employee's job description.
- Objectives should be 'SMART'.
- Specific - objectives should state a desired outcome - a standard. What does the employee need to achieve?
- Measurable - how will you and the employee know when an objective has been achieved? As well as the standard, what is the quantity of work required?
- Achievable - is the objective something the employee is capable of achieving, but also challenging?
- Relevant - do objectives relate to those of the team and business?
- Time-bound - when do the objectives need to be achieved? Agree a deadline.
Objectives should refer to specific outcomes, such as:
- the number of new customers recruited by the end of the year
- the time it takes to clear an invoice or produce a product
- improving customer satisfaction by 25% over the coming year
- the money that is generated in sales.
Sample SMART objectives are on page 15 of Acas Advice leaflet - Managing performance for small firms [348kb].
Have you set the objectives you want your employee to achieve? If so, move on to How to get the best out of your staff - Step 2.