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Website URL : http://www.acas.org.uk/index.aspx?articleid=4190
Help for small firms

Managing a complaint at work: A step-by-step guide

Managing a complaint at work: Legal check

  • In law, you no longer have to name the person, and their job, who an employee should write to if they formally want to raise a grievance, or say where they can find a copy of the procedure they should follow.

Neither do you have to name who they should appeal to if they are unhappy with the outcome of the grievance meeting.

However, it is good practice to refer to these details in the employee's Written Statement of Terms and Conditions of Employment, a document an employee is entitled to receive after working for you for two months.

  • And there is nothing in law which sets out how a grievance should be handled. However, it is advisable to follow the Acas Code of Practice on discipline and grievance otherwise it could cost you more if the dispute ends up before an employment tribunal.
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