Website URL : http://www.acas.org.uk/index.aspx?articleid=4189
Managing a complaint at work: A step-by-step guide
Managing a complaint at work - Step 5
Handling an appeal against a decision
- The employee can appeal against the decision after a grievance meeting, but must do so in writing. They need to set out grounds for appeal without unreasonable delay - normally within five working days of receiving the meeting's decision.
- Write to the employee as soon as possible telling them:
- the date, time and place of the appeal - normally within five working days of receipt of the appeal in writing
- they have the right to be accompanied at the appeal
- the decision after the appeal meeting is final.
- The appeal should be heard, where possible, by a manager preferably more senior and not previously involved in the case. Again, this is not always possible in a small business, so the same manager or owner may have to hear the appeal, but they must be objective.
- Thoroughly explore any new evidence and ensure both parties have the opportunity to comment on it.
- Summarise the key points and close the appeal.
- Afterwards, carefully consider an outcome which should be given to the employee in writing without unreasonable delay - normally within 24 hours.
- Keep a confidential written record of grievance cases.
What should I keep in writing? Go to the Frequently-asked questions.