Managing discipline - Investigation to possible dismissal: A guide
Managing discipline - Do this first: Look into the problem
- Investigate the problem to find out what's been going on. Ideally, this should be done by a manager who has not been involved in the matter. But, in a small business, it may have to be done by the owner/manager.
- How do I investigate? Go to Frequently-asked questions.
- Check your company's rules to refresh your memory.
- And if it's a new problem - such as the use of social networking websites at work - and you are concerned other staff may get into the same trouble, then, once the case being investigated has been concluded, talk to all staff to ensure they all know what they can and cannot do. Also, include any new rules in a written policy.
Do you feel that you know enough about the problem?
After the investigation, you may feel it best to try again with a quiet word.
Some problems come down to misunderstandings and can be cleared up informally while reminding staff about the company rules.
However, if that doesn't work and you still need to continue, go to Next stage: Meet the employee and talk it through.