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Tackling taboo of mental ill-health at work

Wednesday 18 April 2012

Work expert Acas today launches its first guide to tackle the last taboo in business - mental illness at work.

It is a fast-growing problem, particularly with workers becoming increasingly concerned about their futures in the economic downturn, and costs Britain more than £30billion every year in lost production.

Acas chief executive John Taylor said:

    "The stumbling block at the moment is that many employers and managers 
    shy away from dealing with mental illness at work because it can be hard to
    pin down and it is a very sensitive matter to deal with.

    "People tend not to want to talk about mental illness because they think it 
    is something disturbing that it is easier to avoid.

    "But we all need to develop a new way of looking at mental health and break 
    down the taboo. There needs to be a willingness to discuss mental health 
    and a culture where employers understand it and try to help their employees 
    recover from mental illness.

    "Our mental well-being is as much a part of health as our physical health. And 
    we need to take into consideration that one in four of us will suffer a mental 
    health problem at some point in our lives."

The step-by-step guide shows employers and managers how to:

  • Spot early the signs of mental ill-health
  • Raise awareness of mental health issues among managers and staff
  • Develop a culture where an employee feels comfortable disclosing their condition
  • Approach an employee who may have a mental health condition
  • Try to help them cope with it or overcome it so they can work effectively again

It also explains how to be aware of patterns of behaviour, build a rapport with an employee, talk to them in a range of scenarios, and what practical steps can be taken.

Mr Taylor added:

    "Managers are not expected to become professional counsellors. They should 
    start by handling mental ill-health in the same way they would a physical 
    illness by focusing on good communication, becoming aware of the issues and 

The key for managers is to identify factors they can control and those they cannot.

    "Managers can control workloads, work variety and relationships, 
    communication and bullying, and strategies for the employee to cope at work, 
    and they may be able to have some influence over financial rewards, status, 
    sense of purpose and levels of stress.

    "But there can be circumstances outside an employer's control, such as     
    childhood experiences, family relationships, addiction problems and bereavement. 
    However, an employer, by creating a supportive environment at work where 
    people feel able to disclose their problems, can help them address their issues 
    and remain productive at work.

    "Also, there may be times when an employer will need to refer an employee 
    to outside, specialist sources for help and advice."

Acas has compiled the guide with NHS agency Workways, which specialises in advising on dealing with mental ill-health at work.

Another mental health organisation, charity the Centre for Mental Health, says a total of 91 million work days are lost to mental ill-health every year. But the lost days account for only half the £30billion cost of reduced productivity, with the rest taken up by employees turning up for work when unwell and not performing at their best.

The Government's Department of Health estimates that one in four people will suffer a mental health problem, while a new government-funded study says almost one in three workers now suffer anxiety or panic attacks due to work pressures.

Another survey by Europe's largest development body for professionals, the Chartered Institute of Personnel and Development, and healthcare insurance company Simplyhealth found that stress is now the number one cause of long-term absence.

The guide comes during the Time To Change campaign run by charities Mind and Rethink to end the stigma of mental ill-health. The campaign is backed by the Government and runs until March, 2015.

Go to the Acas guide for more details and training for more information on new courses for managers on how to handle mental health issues at work.

Notes for editors

  1. Acas is an independent and impartial statutory body governed by a council made up of employer, trade union and independent members.
  2. It aims to improve organisations and working life through better employment relations. It was founded in 1975.
  3. Acas provides information, independent advice and training. It also works with employers and employees to solve problems, avoid damaging and costly disputes, improve performance and make working life more rewarding and less stressful for managers and employees.
  4. Workways is Exeter-based, and run and managed by Devon Partnership NHS Trust.
  5. The study, saying that almost one in three workers suffer anxiety or panic attacks due to work pressures, comes from the Working Families and One Plus One charities. The final results of the government-funded project will be released this year (2012).
  6. The Centre for Mental Health's estimate that mental health problems at work cost Britain £30billion every year is cited in the Acas guidance on mental health.
  7. The survey by the Chartered Institute of Personnel and Development and health insurance company Simplyhealth reported in October, 2011, that stress is a now the number one cause of long-term absence from work.
  8. Acas expert on mental health in the workplace Adrian Wakeling is available for interview. He is Senior Guidance Manager at Acas. 

For media enquiries only please contact David Webb, Media and Public Relations Manager (jobshare), Acas National, on 0117 906 5249 and 07920 541 322 or

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