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Managing difficult relationships in the workplace

We can't expect to get on with everyone in the office, but conflict between colleagues can be extremely damaging to wider workplace relations and can ultimately impact on the success of a business. Being able to deal quickly and effectively with workplace conflicts is a key skill for managers and supervisors.

Research conducted by OnePoll suggests that as many as a fifth of all workers in the UK have a difficult relationship with someone at work. The study revealed that bosses are seen as the most frequent cause of tension in the workplace, with senior management emerging as the most unpopular group of all. Against the backdrop of the current economic climate, and as we work longer and longer hours and spend an increasing amount of time in the company of our colleagues, workplace tensions are only likely to rise.

Internal conflicts can arise in any workplace, and if left unchecked tensions between colleagues can lead to deeper problems of stress, absenteeism, bullying, loss of productivity and high employee turnover, all of which can impact heavily on the company's bottom line. Professional dispute resolution training can help managers and supervisors deal effectively with conflict between colleagues and build better workplace relationships.

Acas provides training to help your organisation address conflict in the workplace, improve workplace relations and increase productivity. Acas also offers training in dealing with bullying and harassment in the workplace and can help you develop effective solutions for your organisation.

Visit the Acas training and business solutions area for more information.

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