Acas uses cookies to ensure we give you the best experience and to make the site simpler. Find out more about cookies.

Website URL : http://www.acas.org.uk/index.aspx?articleid=3341

Our use of cookies

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

  • enabling a service to recognise your device so you don't have to give the same information several times during one task
  • recognising that you may already have given a user name and password so you don't need to do it for every web page requested
  • measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast
  • analysing anonymised data to help us understand how people interact with government services so we can make them better.

There is a cookie awareness video below to help you understand how government websites use cookies. If you'd like to learn how to remove cookies set on your device, visit AboutCookies.org - How to control cookies.

Cookies set by our website

These are cookies set by the Acas website (http://www.acas.org.uk), Training website (https://obs.acas.org.uk) and the Acas publications website (http://acas.ecgroup.net/), which is on a separate domain. Each of these are known as 'first-party' cookies.

__atuvc (only applicable on www.acas.org.uk)

  • Purpose: To allow us to record how many visitors are sharing our web content across social media channels.
  • Benefit: To understand what visitors want to use and not to use, so we can improve the service you receive and archive what is not used
  • Data stored: Unique identifier, no personal information (data is only used in aggregate)
  • Duration: 730 days

Fontsize

  • Purpose: To allow the user to increase/decrease the font size of web content via the icons at the top of the website, the cookie remembers the selection.
  • Benefit: To remember your selections or preferences that you've already made when looking at information or using a service
  • Data stored: A selection between small/med/large/verylarge to indicate the font of size to use on the website.
  • Duration: Expires when user exits browser

ASP.NET_SessionId, Clientvars, Mode, CFID, CFTOKEN

  • Purpose: These cookies are a 'session identifier', which allows the site to recognise your movement around the site as being from one computer.
  • Benefit: To remember the selections or preferences you've already made when looking at information or using a service.
  • Data stored: Information about the session; the cookie itself contains no personal information.
  • Duration:
    • ASP.NET_SessionId: expires when you close the browser
    • Clientvars: 2 days
    • Mode: 99 days
    • CFID and CFTOKEN: 30 years.

Measuring website usage using Google Analytics cookies

We use Google Analytics to find out how people interact with our site. This helps us understand your requirements and allows us to improve our services.

Google Analytics stores information about what pages you have visited, how you arrived there and how long you spend on the site. We do not collect or store any personal information used to identify who you are such as your name or address. Also, we do not allow Google to use or share our analytics data.

Cookies used by Google Analytics: __utma, __utmb, __utmc and __utmz

  • Purpose: To record how many people are using the Acas website and how they move around the site once they have arrived:
    • _utma tracks how many times (if any) you have visited the Acas website before
    • _utmb and _utmc are connected, and track how long you stay on the site
    • _utmz tracks identifies where you've come from e.g. from a search engine or from another website.
  • Benefit: So service is available when you want it and fast, we measure numbers and volumes of visitors.
  • Data stored: No personal information about you, just information about your computer and your browser.
  • Duration:
    • _utma: Expires 2 years after your last visit to this site
    • _utmb: Expires 30 minutes after your visit, or after 30 minutes of inactivity
    • _utmc: Expires when you close your browser
    • _utmz: Expires 6 months after it was last set.

For more information about Google Analytics cookies go to Google Privacy Policy.

Cookies set by other websites

We want to encourage better sharing and more engaging content by making the most of social sharing and embedded videos on our site. We use social sharing buttons via AddThis, allowing you to share our web content via email, print, Twitter, Facebook and Linkedin. They also allow you to subscribe to our own social media channels on Twitter, Linkedin and YouTube.

We use a number of suppliers who may also set cookies on their websites' on its behalf, which are known as 'third-party' cookies. These cookies are placed to ensure that all of them work effectively allowing better sharing of Acas advice and guidance.

Cookies used by Helpline Online: cookievalue

  • Purpose: To record how many people are using the Helpline online system and how they move around the site once they have arrived.
  • Benefit: To understand what visitors want to use and not to use, so we can improve the service you receive and archive what is not used.
  • Data stored: Randomly assigned customer ID and a randomly assigned session number.
  • Duration: persistent cookie which expires after 1 year.

Cookies used by AddThis: uit, loc, di, uid, uvc, psc and dt

  • Purpose: To allow us to record how many visitors are sharing our web content across social media channels.
  • Benefit: To understand what visitors want to use and not to use, so we can improve the service you receive and archive what is not used
  • Data stored: Unique identifier, no personal information (data is only used in aggregate)
  • Duration: all expire after 2 years except:
    • uit: expires when you close the browser
    • dt: 30 days
    • loc: 3 months.

For more information on AddThis' privacy policy visit AddThis Privacy & Data Practices - What You Should Know.

Cookies used by Surveymonkey: P_24684700, TS54026e, ep201, ep202 and TSc1209a (including Google Analytics cookies __utma, __utmb, __utmc and __utmz)

  • Purpose: Occasionally we link from this website to online surveys created using SurveyMonkey. This is to allow you to respond to research and/or website user satisfaction surveys.
  • Benefit: To understand what visitors want to use and not to use, so we can improve the service you receive and archive what is not used
  • Data stored: None contain personal information; all data is used in aggregate form.
  • Duration: all expire when you close the browser except:
    • ep201: which expires 30 minutes after your visit, or after 30 minutes of inactivity
    • __utmb: which expires 60 minutes after your visit, or after 60 minutes of inactivity
    • __utmz: expires 1 month after it was last set
    • ep202: 1 year after it was last set
    • __utma: expires 2 years after it was last set.

For more information about Survey Monkey's privacy policy visit SurveyMonkey Privacy Policy.

Cookies used by YouTube: SID, HSID, SSID and VISITOR_INFO1_LIVE

  • Purpose: We have YouTube videos embedded on various pages of the Acas website. The cookies allow us to record how many visitor views each video receives 
  • Benefit: When we provide links to third party services you find useful they may place a cookie on your device to make their service easier to use
  • Data stored: Unique identifier, no personal information (data is only used in aggregate)
  • Duration: all expire after 10 years except VISITOR_INFO1_LIVE which expires 6 months after it was last set.

For more information about YouTube cookies visit Google Privacy Policy - Policies & Principles.

'How to control and delete cookies'

We will not use cookies to collect personally identifiable information about you.

However, if you wish to restrict or block the cookies which are set by our websites, or indeed any other website, you can do this through your browser settings. The 'Help' function within your browser should tell you how.

Alternatively, you may wish to visit AboutCookies.org - How to control cookies which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your machine as well as more general information about cookies.

Please be aware that restricting cookies may impact on the functionality of our website.

If you wish to view your cookie code, just click on a cookie to open it. You'll see a short string of text and numbers. The numbers are your identification card, which can only be seen by the server that gave you the cookie.

For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual. To opt-out of third-parties collecting any data regarding your interaction on our website, please refer to their websites for further information below.