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Advisory booklet - How to manage performance

Advisory booklet - how to manage performance The aim of managing performance is to continuously improve the performance of individuals and that of the organisation. It involves making sure that the performance of employees contributes to the goals of their teams and the business as a whole.

Good performance management helps everyone in the organisation to know:

  • what the business is trying to achieve
  • their role in helping the business achieve its goals
  • the skill and competencies they need to fulfil their role
  • the standards of performance required
  • how they can develop their performance and contribute to development of the organisation
  • how they are doing
  • when there are performance problems and what to do about them.

If employees are engaged in their work they are more likely to be doing their best for your organisation. An engaged employee is someone who:

  • takes pride in their job and shows loyalty towards their line manager, team or organisation
  • goes the extra mile - particularly in areas like customer service, or where employees need to be creative, responsive or adaptable.

Download the pdf  Advisory booklet - How to manage performance [415kb]

See also Performance management.

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