Help Resolving Disputes
Acas' extensive knowledge and experience comes from our day-to-day work with managers, HR professionals, employees and their representatives in workplaces of every shape and size.
Our national and regional advisers use this experience to help organisations to solve problems when things go wrong.
We offer an independent and trusted service for dealing with disputes between groups of workers, their representatives and their employers. We also deal with disputes where individuals claim their employer has denied them a legal right.
This section explains the range of ways Acas can help resolve problems in the workplace.
What does Acas do when there is a dispute between workers and an employer in the workplace? - Acas' Chief Conciliator Peter Harwood talks about the service.
Try Acas Helpline Online
This new automated system learns from your questions and, as more people use it, will get better at providing the most relevant answer to your query. We will be tracking any un-answered questions and, in each case, considering whether to add them to the system to help it fit your needs as closely as possible.
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Do you have a question?Ask Helpline Online
Acas is looking for users of our Helpline Online tool, to participate in a research project to help improve it. Details of how to participate will be provided in a pop-up screen after you have used Helpline Online (you may need to disable any pop-up blockers in your browser).
If you can't find the answers you need here why not speak to an Acas Helpline adviser in person?
Some feedback about our Helpline from users:
"Acas is invaluable. We have had lots of HR issues and nobody else to ask"
"Everything that I have asked Acas on the Helpline, they have informed us correctly and in full"
Find out more about the Acas Helpline or call 08457 474747 today.
Have you been approached by anyone claiming to be working in association with Acas?
If you think you have we've provided some advice and guidance on what to do and what to look out for to avoid Acas imitators.