If people who deal with a trans person are well-informed, they are less likely to react negatively. Going through the gender transition process positively means that there are responsibilities on both parties to communicate, inform and very often to educate.
The issues involve not only trans people who are undergoing transition, but those who have completed it. This then involves issues around people both pre and post Gender Recognition and are varied and individual.
Communication
Through the company Equality/Diversity programme and policy, ensure that there are clear statements about the acceptability and support for differing forms of gender identity and expression.
Make it clear to staff, clients and customers that discrimination, harassment and victimisation on grounds of transgenderism are unlawful. Individuals can be cited as co-respondents, along with the employer in tribunal claims.
Confidentiality
At some stage which should be agreed with the individual, all personal records should be changed to reflect the acquired name and gender. Access to personal records which indicate a person's previous gender should be restricted to specific staff who have specific requirements and are informed of their legal duty to confidentiality.
Support
There should be a procedure in place that Human Resources managers can turn to which informs them of a workable way forward when a member of staff announces that they are about to make a gender transition.
Openness, information and respect for the feelings of both the trans person and the people they work with is the key.
It is useful for there to be a nominated person within Human Resources who can act as contact for the trans person. This person does not need to be an expert in trans matters, but will be able to take responsibility for implementation of procedure, and act as contact between the trans person and support provision.
They can also establish from talking with the trans person how they would prefer information about their transition to be communicated to colleagues.
The trans person will also be able to give their nominated contact information on how long they expect to be off work for medical assessments and surgical procedures.