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Acas Helpline

Whether you are an employer, employee or representative, you can call the Acas helpline for free and impartial advice. Simply get in touch and we'll provide you with clear and confidential guidance about any kind of dispute or query that you have about relationship issues within the workplace.

Try Helpline Online

Helpline Online is a collection of frequently asked employment questions and answers for both employees and employers. It is an automated system which is designed to give you a straightforward answer. And to provide links to further advice and guidance on our website. Thousands of people use Helpline Online to find answers to their queries each week.

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Q and A

Popular questions

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Accessing Acas advice and guidance

You may want to know about employment rights and rules, best practice or you may need advice about a dispute. We know that most of our customers find the answers to their questions by accessing our popular Advice A-Z and Advice and Guidance pages. See also:

Calling the Acas helpline

If you have not been able to find an answer on the Acas website, Helpline Online or if you need help with resolving a dispute or a problem in your workplace you may wish to talk to a Acas Helpline Adviser. Before you call the Acas helpline please take some time to read the employment law and employment relations guidance related to your call.

It can also be helpful to keep a note of any guidance pages you visit as this can help you and the adviser if you need to refer to this information during your conversation.

Before making your call please make sure you have with you:

  • a pen and some paper
  • your contract (if available)
  • notes about any information you may wish to discuss.

If you have an impairment that makes it difficult for you on the phone, please tell us what you need so that we can do our best to help you. Our advisers are trained to respond to customers' needs when we know what these are.

The Acas helpline number is 0300 123 1100. It is available Monday to Friday 8am-6pm.

Find out how Acas helped to explain a confusing workplace issue in our 'Ask the helpline' video.

Additional helpline support

Customers with a hearing or speech impairment may prefer to contact us using the Text Relay service. You can contact the Acas Helpline using Text Relay by dialling 18001 0300 123 1100. Your questions will be relayed to the helpline adviser who answers the call and a real-time conversation will take place.

International languages

You can get Helpline support in any language. Just call the Helpline and tell us which language you prefer. Within seconds we'll have an interpreter available for you.

Welsh language Helpline

Acas is committed to providing a Welsh Language Helpline service and at present we can provide a call back from one of our Welsh Advisers between the hours of 12pm-4pm.

Information on how to use this service is available in Welsh.

Help making a call

For further assistance in using the Acas helpline, see: How to make a call to the Acas Helpline.

If you would like to leave feedback about the Acas helpline please visit our Helpline and advisory services testimonial form.

Acas publications

You can download or order booklets, leaflets and handbooks covering a wide range of employment matters, from writing a contract of employment, to holiday entitlement, to the latest employment legislation, from our Publications section.

Have you been approached by anyone claiming to be working in association with Acas?

If you think you have, we have provided some advice and guidance on what to do and what to look out for to Acas imitators.

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