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Acas Helpline

Whether you are an employer, employee or representative, you can call the Acas helpline for free and impartial advice. Simply get in touch and we'll provide you with clear and confidential guidance about any kind of dispute or query that you have about relationship issues within the workplace. You may also benefit from using our popular Acas Helpline Online tool.

You may want to know about employment rights and rules, best practice or you may need advice about a dispute. We know that most of our customers find the answers to their questions by accessing our online Advice and Guidance.


Before you call the Acas helpline please take some time to read the employment law and employment relations guidance available on our website.

It can be helpful to keep a note of any guidance pages you visit as this can help you and the adviser should you need to refer to this information during your call.

The Acas helpline number is 0300 123 1100. It is available Monday 8am-8pm, Tuesday 8am-6pm, Wednesday to Thursday 8am-8pm, Friday 8am-6pm and Saturday 9am-1pm.

Find out how Acas helped to explain a confusing workplace issue in our 'Ask the helpline' video.

Helpline Online: ask a question

Our automated system learns from your questions and, as more people use it, will get better at providing the most relevant answer to your query. We will be tracking any un-answered questions and, in each case, considering whether to add them to the system to help it fit your needs as closely as possible.

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Additional helpline support

Customers with a hearing or speech impairment may prefer to contact us using the Text Relay service. You can contact the Acas Helpline using Text Relay by dialling 18001 0300 123 1100. Your questions will be relayed to the helpline adviser who answers the call and a real-time conversation will take place.

International languages

You can get Helpline support in any language. Just call the Helpline and tell us which language you prefer. Within seconds we'll have an interpreter available for you.

Welsh language Helpline

Acas is committed to providing a Welsh Language Helpline service and at present we can provide a call back from one of our Welsh Advisers between the hours of 12pm-4pm.

Information on how to use this service is available in Welsh.

Help making a call

For further assistance in using the Acas helpline, see: How to make a call to the Acas Helpline.

If you would like to leave feedback about the Acas helpline please visit our Helpline and advisory services testimonial form.

Acas publications

You can download or order booklets, leaflets and handbooks covering a wide range of employment matters, from writing a contract of employment, to holiday entitlement, to the latest employment legislation, from our Publications section.

Have you been approached by anyone claiming to be working in association with Acas?

If you think you have, we have provided some advice and guidance on what to do and what to look out for to Acas imitators.

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