The Acas Helpline is the place to go for both employers and employees who are involved in an employment dispute or are seeking information on employment rights and rules. The Helpline provides clear, confidential, independent and impartial advice to assist the caller in resolving issues in the workplace.
Call the Helpline on 08457 47 47 47.
Monday-Friday, 8am-8pm and Saturday, 9am-1pm
Customers with a hearing or speech impairment may prefer to contact us using the Text Relay service. You can contact the Acas Helpline using Text Relay by dialling 18001 08457 474747. Your questions will be relayed to the helpline adviser who answers the call and a real-time conversation will take place.
Information on the Text Relay service is available at www.textrelay.org.
Information on how to make the best use of the Acas Helpline is available here.
Welsh Helpline Service
Acas is committed to providing a Welsh Language Helpline service and at present we can provide a call back from one of our Welsh Advisers between the hours of 12pm-4pm.
Information on how to use this service is available in Welsh.
Customer services team for your business needs
To let us know your organisation's business solutions or training needs, get in touch with our customer services team.
Call the customer services team on 08457 38 37 36.
Alternatively an online training and business solutions enquiry form is available.
Equality Direct is a confidential equality advice service for small businesses. Call 08456 0034 44, open Monday to Friday, 09:00-16:30.
See also Acas advice on Equality by visiting acas.org.uk/equality or call our Helpline.
For media enquiries and interview requests, contact the Acas press office.
See also our Media Centre.
You can order hard copies of Acas publications online, or by telephone, fax or email. Acas Publications is open from Monday to Friday, 08:00-18:00.
Telephone: 08702 42 90 90
Fax: 01375 484 556
If you would like a copy of any publication in a different format or language, e.g. Welsh, large print, Braille or audio cassette, please contact:
Lesley Loughran, Acas National (Head Office), Euston Tower, 286 Euston Road, London NW1 3JJ.
Feedback about Acas services or the Acas website
You can leave feedback about our services through our online testimonial forms, select from the options below:
For feedback regarding any technical issues you're having with the Acas website (broken links, missing files, etc) please contact us using our technical email form.
For feedback regarding any of our services, please use our services contact email form.
If you want to complain in writing, contact the regional director for your region: find your regional office (Regional offices and national teams). For complaints about Acas National, contact Paul Gibson at the address below.
We will investigate your complaint and respond within 10 working days. If you are not satisfied with this response you can write to our Chief Executive:
Anne Sharp, Acas National (Head Office), Euston Tower, 286 Euston Road, London NW1 3JJ.
If at that stage you are still unhappy with how we've dealt with your complaint, you can write to your MP. They can help you refer your complaint to the independent Parliamentary Commissioner for Administration (the Ombudsman).