Disputes and mediation
Harmonious workplace relationships are essential to optimum business efficiency. Even minor problems can develop into grievances or disputes if they're not dealt with quickly and effectively. This is true of issues involving individuals or groups (including trade unions or other representatives).
Although having suitable policies and procedures to resolve workplace problems is essential, in many cases a positive result can be achieved through early and informal intervention.
Acas has over 30 years of experience in helping organisations of all sizes to avoid and resolve problems with relationships at work.
What does Acas do when there is a dispute between workers and an employer in the workplace? - Watch a short video of Acas' Chief Conciliator Peter Harwood as he talks about the service.
Try Acas Helpline Online
This new automated system learns from your questions and, as more people use it, will get better at providing the most relevant answer to your query. We will be tracking any un-answered questions and, in each case, considering whether to add them to the system to help it fit your needs as closely as possible.
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Do you have a question?Ask Helpline Online
Acas is looking for users of our Helpline Online tool, to participate in a research project to help improve it. Details of how to participate will be provided in a pop-up screen after you have used Helpline Online (you may need to disable any pop-up blockers in your browser).
If you can't find the answers you need here why not speak to an Acas Helpline adviser in person?
Some feedback about our Helpline from users:
"Acas is invaluable. We have had lots of HR issues and nobody else to ask"
"Everything that I have asked Acas on the Helpline, they have informed us correctly and in full"
Find out more about the Acas Helpline or call 08457 474747 today.
Acas Model Workplace
Acas' free online tool - the Acas Model Workplace - is designed to help organisations check that they have the right people management policies in place.
Of those who have used the Acas online tool, more than a quarter (28%) said that it had made them aware of an area where their organisation was not complying with the law (through incorrect people policies and procedures).
A lot of employers don't realise that they are following out-of-date practices. Or that they need to introduce new policies to comply with employment legislation. Further findings from the survey of employers show that 55% actively changed practices based on what they found when using the Acas Model Workplace tool.
This tool is free to use. Why not take a few minutes to check your policies and procedures today.
Try the Acas Model Workplace
Have you been approached by anyone claiming to be working in association with Acas?
If you think you have we've provided some advice and guidance on what to do and what to look out for to avoid Acas imitators.