Workplace expert, Acas, has published its 2025 to 2026 annual report, which reveals strong demand over the past year for its individual dispute resolution service, workplace advice and training.
Acas Chief Executive, Niall Mackenzie, said:
"It has been an exceptionally demanding year for Acas. Our staff have worked hard to help prevent, manage and resolve conflict during a period of huge change to employment laws as well as innovating how we deliver for customers.
"Experts in our dispute resolution service helped to prevent costly and distressing court action for tens of thousands of employers and workers. They also helped to resolve 93% of collective disputes between employers and groups of workers.
"There has also been strong demand for our online advice and our training, which play a key role in encouraging healthy employment relations and preventing conflict at work."
Key facts and figures from this year's annual report
Acas's individual dispute resolution service, which helps to resolve potential employment tribunal claims, had a 27% increase in volume and dealt with over 150,000 notifications for early conciliation. Over 9 out of 10 cases handled by Acas were resolved which helped to avoid unnecessary stress and cost for both sides.
Acas was involved in over 400 collective disputes between employers and groups of workers with a settlement rate of 93%.
The Acas website continues to be popular for employers and workers seeking advice at work. Customers accessed its web pages 18.5 million times. Acas content also appeared in nearly 400 million Google search results, a 38% increase compared to the previous year.
The Acas helpline answered 584,000 calls from employers and workers across Great Britain.
Acas trained over 400,000 people from small businesses to large organisations through webinars, electronic learning and in person in a wide range of areas including conflict prevention and management and the Employment Rights Act 2025.
Acas has adapted to meet the needs of customers using AI tools such as ChatGPT for advice. This work has ensured Acas advice can be accurately found and summarised in AI search results.
Find out more about Acas's annual report 2025 to 2026
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Background notes
The reporting period for the latest Acas annual report is from 1 April 2025 until 31 March 2026.