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Improving the Early Conciliation service

We're making changes to the early conciliation notification service, based on your feedback. Our new service means we have new email addresses and phone numbers. If you have an existing case, expect to hear from us with our new contact details. If you don't hear from us, continue using our email and telephone numbers. The new service will be available to everyone by summer 2019.

If you represent several claimants or respondents, use the new contact details only on cases where we have told you to do so.

Making our service better for users

We've been improving the notification service to make it quicker and easier to progress your claim with us. We've watched and listened to users of the service and made improvements based on their feedback. We've been trialing a new system since November 2018. Now we're offering the improved service to a wider group of users.

Helping you start conciliation faster

We've designed a new form on our website, so you can start conciliation faster. Our existing forms still work, but they will be phased out over the coming weeks.

Helping you speak to a conciliator when you want

Sometimes it's not easy to speak to a conciliator because they're on the phone to another customer. We're experimenting with a team of conciliators working on a group of cases. If your claim is being dealt with by this team, you'll be put through to the next available conciliator when you call. This will mean you get to talk to a conciliator quicker.

We welcome your feedback

Our new service is still being developed. There may be areas that need further work.
If you have any feedback or spot any issues you think need improvement, please email us.