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Disputes and mediation: how Acas can help

Disputes and mediation We can visit your organisation to help you understand what needs to be done to address a range of issues related to disputes and mediation and then work with you to develop practical solutions.

We can work with you to:

  • build effective working relationships
  • set up information and consultation procedures including employee forums
  • develop communication policies and procedures
  • develop discipline and grievance procedures
  • explain how you can use mediation in your workplace
  • introduce an internal workplace mediation scheme
  • mediate in employee grievances
  • mediate in conflict between colleagues or teams
  • improve employee engagement using staff surveys.

We can provide training on:

  • how you can use mediation in your workplace
  • our accredited Certificated in Internal Workplace Mediation standard (CIWM)
  • developing the effectiveness of employee representatives
  • managing discipline
  • managing grievances
  • conducting investigations
  • managing capacity
  • developing effective information and consultation with employees.

Acas Customer Services - let us know how we can help

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To let us know your organisation's business solutions, training or dispute resolution needs, get in touch with our customer services team by completing our online customer contact form or calling 0300 123 1150.

Note that the customer services team cannot answer helpline related queries or advice. If you require employment-related advice visit Helpline Online.


If you would like to leave feedback about Acas advisory services please visit our Helpline and advisory services testimonial form

Solving problems in the workplace video

Employers from a range of industries engage with Acas to help bring about lasting improvements in employment relations and productivity. Hear from Acas advisers Rich and Sarah on some of the techniques they use.