Acas helpline evaluation 2018 to 2019

An independent evaluation of the Acas helpline service by BMG Research from June 2018 to June 2019.

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Acas helpline survey: June 2018 to June 2019 results

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Published 3 April 2020

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This report from BMG Research looks at the results of an independent survey to evaluate the quality and effectiveness of the Acas helpline service. Its aim is to make sure the helpline continues to meet the needs of Acas's customers.