Business support: managing in difficult times

Businesses across Britain have faced tough challenges and unprecedented change in recent months. Many have needed to make difficult decisions about their workforce and their future.

Acas are here to help. We provide expert advice on employment law and workplace best practice, which can lead to healthier and more productive working environments. We also provide training and can help resolve workplace disputes.

We encourage employers to get in touch to let us know how we can help, and to register for our free email newsletter to stay up to date with new advice, resources and events.

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How Acas can help

If you're an employer, we can advise you on workplace issues including:

  • explaining employer duty of care and protection of employees
  • resolving disputes and improving employee relations and productivity
  • your legal duty to explore alternatives to redundancy, including role changes or retraining
  • staff consultation –⁠ what's required and how to make the process work well
  • working constructively with employee representatives and trade unions
  • processes for changing or ending contracts, or altering working hours
  • making the most of hybrid working, flexible working or homeworking arrangements

We can support you by:

  • helping you manage organisational change
  • running workshops and focus groups
  • setting up employee forums
  • bringing your management and staff representatives together to solve problems
  • training your managers and supervisors to help them manage change and support employees in your workplace
  • offering mediation and dispute resolution services
  • designing bespoke projects to help address any issues your organisation may be facing

Acas is a recognised expert in employment relations and our services are tried and tested.

4 minutes

How Acas can support your business

Acas training and content designer Amy Hawkes, and senior adviser Rich Jones talk about how Acas can provide tailored support for your business.

This is a conversation between Amy Hawkes, training and content designer and Rich Jones, senior adviser about how Acas can provide tailored support for your business.

Amy Hawkes: Now there may be some big changes to the way we work in the future. Recently, we’ve seen a huge shift to home working, and also an increased awareness of mental health. Have you thought about how future changes to the way we work will be developed and implemented in your workplace? Have you thought about consulting with those who will be affected by those changes, and what the benefits are to building a shared approach to managing change?

Now, if you are, this is something our senior advisers can help you with. So without further delay, I'd like to welcome Rich Jones, who has worked alongside organisations large and small, and in all sectors of the economy for many years. In particular, you may have heard his name in relation to work he did a few years ago with Holland East Yorkshire hospitals NHS Trust, but more on that later.

Hi, Rich. Thank you for joining us today.

Rich Jones: Hi, Amy. Thanks for having me.

Amy: Should we just start with what is a senior adviser, and when may an organisation need our help?

Rich: Yeah, sure. Well, a senior adviser, as the name suggests, is a senior member of Acas staff who can work alongside an organisation and its staff representatives to offer tailored support for their workplace. We can help support a number of challenges in the workplace. So, for example, redundancies, changing terms and conditions, and perhaps bullying and harassment seem to have been fairly common themes recently. We can help plan practical solutions for organisations. And it's really about helping employers and employees to jointly solve problems in the workplace, which hopefully brings lasting improvements in employment relations and productivity.

Amy: So you mentioned that we offer tailored support. So what are the different types of support that we can offer?

Rich: OK, well, we've often been described as a ‘cradle to grave’ employment relations service, which might not sound very nice, but it does actually quite well describe what we do, because we start by offering advice to employers via our helpline or on the website, and, and advice to employees as well through that helpline. And that's all free. And we end by helping parties that are in dispute resolve their differences, either through conciliation, or mediation services, again, most of which is free. But in between, we've got a lot of other services which we can use to help employers. And that's really what I want to focus on today.

So, for example, we can offer in-depth advice to employers. The helpline can offer advice on more common issues, but more difficult, complex areas, we sometimes need to spend a bit more time with an employer and perhaps do some research to ensure they get the answers they need.

We can work with employers and their representatives to diagnose problems, so they can tackle the real problem, not the perceived ones. And then work alongside the organisation and their representatives to help them implement changes.

And then at the end, perhaps we can offer some ongoing support such as training or other services if the employer so wishes.

Many of the issues that we commonly assist with involve helping organisations manage organisational change. So for example, we could do things like run workshops or focus groups to find out what the issues are, and maybe find some suggestions for improvement.

We can run employee surveys and help to set up employee forums to improve employee engagement.

And we can bring managers and staff representatives together to jointly solve problems.

We can also help to develop policies and procedures to support your organisation in the long term, ensuring that you're following employment law and best practice.

[Slide on screen listing the ways Acas can help]

  • in-depth advice
  • build effective working relationships
  • set up consultation
  • design and deliver training
  • plan practical lasting solutions
  • run employee surveys
  • use mediation
  • develop policies and procedures

To speak to an Acas adviser, visit tailored support for your workplace on our website.

Talk to us

Talking through your plans with a senior Acas adviser can help you make better informed decisions.

This can also help reduce risk and potentially costly tribunal claims in the future.

"Very knowledgeable and you have everything to gain by getting a better understanding of the situation you may find yourself in."
Acas customer feedback


These Acas training courses are being run online or in person:

You can also listen to our webinar recordings.

We can tailor training to meet the specific needs of your organisation.

Fill in our enquiry form to let us know how we can help or call our customer services team on 0300 123 1150, Monday to Friday, 9am to 5pm.

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