Accessibility statement for the Acas early conciliation form

This accessibility statement applies to tell.acas.org.uk.

This website is run by Acas. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels, line and fonts
  • zoom in up to 500% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech-recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of our early conciliation form tell.acas.org.uk are not fully accessible, for example:

  • when an error is made on a form the keyboard focus does not navigate you back to the form fields
  • leaving a form blank does not trigger an error message
  • some pages have poor colour contrast
  • some buttons are not labelled correctly
  • some pages have multiple headers
  • leaving a form blank does not trigger an error message

If you cannot access parts of this website

If you need information on this website in a different format, like large print, easy read, audio recording, braille or accessible PDF, email digital@acas.org.uk. We'll consider your request and get back to you in 10 working days.

Reporting accessibility problems with this form

We're always looking to improve the accessibility of this form. If you find any problems that are not listed on this page or you think we're not meeting accessibility requirements, email digital@acas.org.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations').

If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contact Acas

Find out how to contact us.

Accessibility

If you’re D/deaf, hearing impaired or have a speech impediment, contact us through Relay UK (this used to be called the 'text relay' service): 18001 0300 123 1100.

If you cannot use the relay service, email accessibleservices@acas.org.uk.

If you speak another language

If you (or someone you're calling on behalf of) speak another language, call the Acas helpline to tell us. We'll provide an interpreter.

Technical information about this website's accessibility

Acas is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  1. Users of assistive technologies are not made aware of error messages on tell.org.uk so this may be confusing when things go wrong on the page. This does not meet WCAG 2.1 success criteria 2.4.3 (focus order) and 4.1.3 (status messages).
  2. Leaving a form blank does not trigger an error message, so screen reader users will not be aware if they make a mistake. This does not meet WCAG 2.1 success criterion 3.3.1 (error identification). 
  3. On some pages, multiple headers have been used. This is confusing for screen reader users and does not meet WCAG 2.1 success criterion 1.3.1 (info and relationships).

Navigation and accessing information

  1. When an error message appears on forms, the focus order does not navigate back to the form. This is confusing for screen reader users and keyboard users. This does not meet WCAG 2.1 success criterion 2.4.3 (focus order).
  2. The close button to dismiss a warning message is not labelled correctly. This may be confusing for screen readers when navigating out of context. This does not meet WCAG 2.1 success criterion 2.4.6 (headings and labels). 

We plan to fix these issues by December 2021.

How we tested this website

Our most recent audit was in March 2021.

The tests were carried out by the Digital Accessibility Centre.

We audited the forms and guidance pages for the 'Find a solution to an employment dispute' service on tell.acas.org.uk.

If you would like a copy of our accessibility audit reports, email digital@acas.org.uk.

What we're doing to improve accessibility

All new templates on our website will be checked using a variety of automated and manual tests. This includes testing with users who have physical and cognitive impairments.

We'll audit tell.acas.org.uk again in the financial year 2021 to 2022 and will continue to audit it every year.

This statement was prepared on 13 December 2019. It was last updated on 9 April 2021.